MANUFACTURER RELATIONS MANAGER

Sur la base des activités confiées par sa hiérarchie, le(la) chargé(e) des relations constructeurs met en œuvre les programmes d’amélioration continue des constructeurs. Il(Elle) est responsable de la gestion du parc matériel. Il(Elle) administre les accès aux outils métiers constructeurs.

JOB PURPOSE

On the basis of the activities assigned by his/her superiors, the Manufacturer Relations Manager will implement manufacturers' continuous improvement programs.
He/she is responsible for fleet management.
He/she administers access to manufacturers' business tools.

Job Description

SIGNIFICANT ACTIVITIES Manufacturer programs - Steering, coordinating and monitoring manufacturer programs (Excellence programs, etc.) - Monitor the implementation of action plans within the framework of manufacturer programs, in collaboration with internal stakeholders - Propose, implement and monitor identified areas for improvement - Mobilize in-house teams to ensure continuous improvement and deployment of actions - Identify the activities and sectors concerned by manufacturer programs - Communicate progress and completion rates for builder programs to internal stakeholders, and follow up with them where necessary - Organize and conduct manufacturer audits Fleet tracking - Centralize and check equipment commissioning declarations in business tools - Check and validate equipment data reported by operational staff in business tools (equipment creation, commissioning date, warranty, etc.) Warranty - Declare and manage extended warranties for equipment (purchase from manufacturers, monitoring supplier and customer invoicing, etc.) - Distribute extended warranty rates, in collaboration with the sales and technical teams - Disseminate manufacturer warranty programs (equipment improvements) to stakeholders (product support, etc.) Administration - Manage subscriptions to manufacturer-specific tools - Manage access rights to business tools for internal and external stakeholders (suppliers, etc.) - Optimize internal and external user licenses - Establish and submit to internal stakeholders (department heads, etc.) license fees for various external customers RESPONSIBILITIES AND SCOPE FOR ACTION - To be the preferred contact for manufacturers in the area of programs, subscriptions and extended warranties - Ensure the implementation and monitoring of continuous improvement action plans for its perimeter - Guarantees the completion of manufacturer(s) audits within its perimeter - Guarantees the follow-up and updating of the equipment pool within its perimeter - Guarantees the follow-up of warranty extensions - Ensure the administration of construction tools - Ensure the quality of data entered into construction tools - Know and apply internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE DIPLOMA(S) AND/OR EXPERIENCE(S) 3 years' higher education in business administration or management control preferred and/or 3 years' significant experience SPECIFIC KNOWLEDGE(S) Technical skill(s) - General knowledge of administrative management - General knowledge of project management - In-depth knowledge of IT tools and information systems - General knowledge of health, safety and environmental regulations - Advanced intermediate level in English (B2) Behavioral skill(s) - Good interpersonal skills - Thoroughness - Analytical skills - Ability to summarize - Reactivity - Adaptability