Company Description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

We are seeking a skilled and motivated Project Operations Administrator to manage the project processing and administrative support to the team.

Job Description

What will you do?

Key Responsibilities

• Ensure continuous and regular flow of communications and update on customers’ billing clarifications and escalate if required
• To liaise with internal teams to investigate and troubleshoot issues, as well as provide resolutions to address billing enquiries/ disputes
• Explain/ clarify with customer via email / phone on billing enquiries or invoice rejection
• Support credit note/ debit note/ adjustment and waiver
• Assist to prepare monthly and ad-hoc reporting to authority / management
• Comply to billing frameworks dedicated to specific project requirements
• Adhere to governance in all billing related matters as well as ensuring it is completed timely and accurately
• Support and assist in projects annual Financial Audits
• Support and assist in ad-hoc matters and assignments

Qualifications

The ideal candidate should possess:

• Diploma in Business Administration (Accounting & Finance) or equivalent
• Competent in Excel & Word
• Must be meticulous & have an eye for details
• Good time management and able to work under a tight deadline
• Competent in written & spoken communication
• Be a team player
• Customer-oriented

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].