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Job Description
What you will be doing
- Taking active part in incident resolution
- Working with global support teams to resolve both IT infrastructure and application related issues
- Installing or participating in installation of IT infrastructure components, applications, and any other relevant tools used at the location(s)
- Monitoring and maintaining location specific infrastructure and applications following standard operating procedures
- Take active part in location-specific and global IT projects
- Maintaining user accounts within the locally supported applications.
- Acting as location representative of GBS IT professionals
- Taking part in IT change management flows
- Troubleshooting IT infrastructure incidents and application errors, diagnosing and solving hardware/software faults
- Maintaining the location(s) specific part of the active directory
- Follow global architecture-, security-, and operational standards and policies
- Maintaining location specific IT documentations within your area of responsibility
- Prioritizing work and operating with compliance of GBS IT Service Level Agreements
What will make you successful?
- Min. 1-2 years work experience on the field of IT Infrastructure
- IT Technician qualification is a must; IT Engineer or equivalent is preferred
- Fluency both in the native language (German) of supported location(s) and in English is a must
- ITIL Certification (Education knowledge)
- Exposure to and understanding of a manufacturing environment (Soft skill)
- Experience in basic Vendor management processes (Soft skill)
What we offer you
- Working at the world’s only fully integrated aluminum and leading renewable energy company
- Diverse, global teams
- We provide you the freedom to be creative and to learn from experts
- Possibility to grow with the company, gain new certificates
- Attractive benefit package