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Business Development Center
Fremont, CAPosted 3 months ago
Full Time - hourlyonsiteentry
Job Description
We are a company that not only sells and services vehicles, we provide a world class buying experience for our guests. Working at Premier Auto Group is more than just a job, it’s a career! We have an amazing management and training team to ensure that each employee has the necessary tools and support to be successful at Premier Auto Group.
We are currently seeking a Service/Sales (BDC Representative)
A BDC position at a car dealership stands for Business Development Center representative, who is responsible for handling inbound and outbound customer communications to generate leads and schedule appointments. The goal of this role is to support the sales and service teams by providing a smooth customer experience through phone calls, emails, and online inquiries, and to increase overall dealership sales.
Responsibilities and functions
- Customer communication: Answering calls, responding to emails, and managing online inquiries from potential customers.
- Appointment setting: Scheduling appointments for customers to meet with sales or service staff.
- Lead generation and management: Nurturing leads and passing on high-potential customers to the sales team.
- Customer follow-up: Conducting follow-up calls and providing information to ensure customer satisfaction.
- Data and technology: Using the dealership's Customer Relationship Management (CRM) system and other tools to manage customer interactions and data.
Skills and qualifications
- Strong communication and interpersonal skills, including professional, positive, and persuasive language.
- Proficiency with computers and office software, such as Microsoft Office.
- Organizational skills and attention to detail.
- Ability to work in a fast-paced environment and handle a high volume of communication.
- Adaptability and a customer-focused attitude.
- Previous customer service or sales experience is often preferred.