Computer Technician

TITLE Junior Technology Specialist -Tier I
 
Provide comprehensive user support for computer hardware and software including: computers and operating systems, application software, network hardware including file servers, cabling, switches, telecommunications, and all technology based electronic equipment in the school system.
 
QUALIFICATIONS

1. Able to read, write, speak, and understand English
2. Not less than a high school education or equivalent high school diploma
3. Equivalent to completion of one year of college-level coursework in computer science, information technology, or a related field and one year successful work experience in installation, maintenance, and repair experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
4. Desire some practical knowledge and experience with Powershell and scripting (VisualBasic, bash, shell, etc.).
5. Knowledge of both Windows and Macintosh desktop computers and operating systems preferred.
6. Meets the health and physical qualifications
7. Maintains valid driver's license

 
JOB GOAL 
 
To maintain the school system technology in a condition of operating excellence so that full use of it may be made at all times. It is the duty and responsibility of the junior technology support specialist to maintain all technology based electronic equipment in the school. The junior technology support specialist is expected to make adjustments, repairs, and new installations.
 
ESSENTIAL FUNCTIONS 
 

1. Provide technology support as required to ensure computers are setup correctly and properly interfacing with the LAN; install and configure operating system software and applications.
2. Respond to requests for assistance on matters involving hardware/software interface and usage of application software including Internet access.
3. Troubleshoot and diagnose computer problems with CPU's, monitors, printers, keyboards, and cabling; run diagnostic software and make adjustments to computer operating system software.
4. Assist employees by installing operating system software, hardware, and cabling necessary to ensure computers operate properly with peripheral equipment.
5. Assist in the installation and maintenance of the district's WAN; configure switches.
6. Maintain list of location and status of all computer systems technology located at district sites.
7. Perform routine maintenance and repair on audiovisual equipment.
8. Work with Application/Database Analyst with latest district-wide software, known incompatibilities and service bulletins from vendors.
9. Assist with the installation and maintenance of all alarm, intercom, scoreboard, closed circuit television, internal telephone additions, audio visual equipment, and computer systems and components.
10. Install and maintain in safe condition all networking distribution panels(patch panels) and wiring configurations and systems.
11. Assist the Communication, Security, and Alarm specialist in maintaining fire alarms, bell systems, and monitoring systems in safe and reliable working condition.
12. Assist other trades when necessary.
13. Keep clean and orderly work area during and after completion of job.
14. Properly care for all assigned tools, meters, materials, and vehicles.
15. Record all work, time and material for functions performed in work orders according to proscribed policies and procedures.
16. Supervise and instruct student intern(s) and part-time employees in all essential job functions.
17. Effectively communicate with manufacturer's technical support to resolve technical issues.
18. Attentiveness to detail and accuracy.
19. Ability to work in a team environment.
20. Demonstrated good character, mature attitude and judgement, and stable personality with the ability to work with a variety of individuals.
21. Maintain confidentiality of sensitive information.
22. Self-starter with ability to work with minimum supervision, organize work in an efficient manner, establish goals and objectives, prioritize work to be completed and ensure the completion of those tasks.
23. A willingness to learn new technologies and skills as district visions evolve.
24. Other duties as assigned.

 
PHYSICAL DEMANDS 
 
This job may require lifting of objects that exceed 50 Ibs., with frequent lifting and/or carrying of objects weighing up to 25 Ibs. Other physical demands that may be required are as follows:
 

1. Pushing and/or pulling
2. Climbing
3. Stooping, kneeling, crouching, and/or crawling
4. Reaching
5. Seeing
6. Lifting
7. Carrying
8. Balancing
9. Grasping
10. Visually identifying colors

 
VOCATIONAL PREPARATION 
 
The required vocational preparation may come from any of the following:
 

1. Vocational education
2. Apprentice training
3. On-the-job training
4. Essential experience

 
 TEMPERAMENT (Personal traits) 
 

1. Adaptability to performing a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
2. Adaptability to accepting responsibility for the direction, control, or planning of an activity
3. Adaptability to dealing with people
4. Adaptability to making generalizations, evaluations, or decisions based on sensory or judgmental criteria

 
CAPACITY AND ABILITY REQUIREMENTS 
 
Specific capacities and abilities may be required of an individual in order to learn or perform adequately a task or job duty.
 

1. Intelligence: Ability to understand instructions and underlying principles. Ability to reason and make judgments.
2. Manual Dexterity: Ability to move the hands and fingers and manipulate small objects with the fingers rapidly or accurately.
3. Color Discrimination: Ability to perceive or recognize similarities or differences in colors or in shades or other values of the same color.

WORK CONDITIONS
 
High degree of discomfort due to temperature, fumes, dirt, noise, and live currents/voltage. Working hours are to be assigned. The junior technology support specialist is expected to work a normal 8 hours daily and 40 hours weekly. The junior technology support specialist may be called for off duty hours and weekend emergencies. All overtime work is for emergencies as authorized by the Supervisor of Technology and Communications.
 
GENERAL REQUIREMENTS 
 
The junior technology support specialist is under the direct supervision of the Supervisor of Technology and Communications. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be a complete list of responsibilities, duties, and skills required of personnel so assigned.