Job Description
GENERAL SUMMARY
As a busser, you would be responsible for setting and clearing food service areas, stocking service stations, and delivering outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards: fulfilling member requests, assisting the food and beverage team, and completing tasks assigned by the food and beverage leadership team.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By. It’s who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete’s Promise:
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
- Must be willing to work as a team player with all Club staff.
- Ensure the cleanliness and organization of assigned food service areas.
- Responsible for setting and clearing dining tables and stocking service stations.
- Set and prepare service areas for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
- Ensure tableware is in good working condition and report any defects for repair.
- Maintain proper and adequate supply and set-up of supplies needed for a successful service.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
- Clears dirty table settings and prepare table for resetting.
- Resets all service ware as prescribed.
- Transport all dirty tableware to the dishwashing area for proper cleaning.
- Remain up to date on upcoming Club events.
- Maintain open communication with all team members.
- Utilize the 10’-5’ rule in all interactions.
- Recognize and address any problems resulting from member or guest complaints.
- Notify management of unsafe conditions, maintenance issues, or damage to equipment
- Perform other duties as assigned and requested by Management.