Sales Support Lead Coordinator
Job Description
Job Description
The Sales Support Coordinator for wholesale commissary will play a pivotal role in managing and enhancing customer experience, providing essential sales support, and addressing operational needs. This position involves handling customer interactions, resolving issues, and coordinating with various teams, such as the warehouse, to ensure smooth operations and client satisfaction. *Working alongside Field Sales Specialist in a specific territory*
COMPENSATION: The hourly rate for this position is $22.00 to $25.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
Job Responsibilities
Data Entry and Order Management:
Work closely with inventory teams to communicate on stock levels, backorders, and product availability. Handle and submit customer purchase orders to ensure timely preparation for shipment and delivery.
Customer Satisfaction:
Monitor and address customer issues and discrepancies, submit form to accounting for processing to address said issues and discrepancies. Improve customer service experience by gathering feedback and implementing established processes.
Call Management:
Handle incoming customer calls promptly and professionally, assisting with inquiries, order placement, and troubleshooting issues. Initiate outbound calls for follow-up, order confirmation, and issue resolution, ensuring a proactive approach to customer service.
Sales Support:
Prepare and send customer quotes in a timely and accurate manner, ensuring all necessary information is provided for decision making. Collaborate with buyers and inventory teams to research and manage purchase orders, ensuring alignment with customer needs and stock availability. Research and submit product usage reports as required by customers, maintaining accuracy and timeliness.
Operational Coordination:
Serve as a liaison between customer and the warehouse, addressing operational issues, order discrepancies, and logistical concerns. Track shipments, update customers on order status, and work with trucking partners to ensure timely deliveries.
Compensation Data
Qualifications
Education and Experience:
High school diploma or equivalent required; bachelor’s degree preferred. Previous experience in customer service, sales support, or logistics coordination is advantageous.
Skills:
Strong communication skills, problem-solving abilities, and the ability to multitask and prioritize effectively. Familiarity with CRM systems, ERP software, and basic office applications (MS Office Suite). Experience with order management or warehouse systems is a plus.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.