Express Lane Service Advisor
Job Description
Express Lane Service Advisor
Chrysler Jeep Dodge Ram Dealership
Now Hiring: Masters of Multitasking & Customer-Charm Wizards
About the Role
Do you thrive in fast-paced environments? Do you enjoy the smell of motor oil in the morning? Do you have the rare ability to smile while explaining why a customer really does need that air filter. If so, welcome to the Express Lane, the pit stop where routine maintenance meets controlled chaos.
We’re looking for a Service Advisor who can keep things moving smoothly, keep customers happy, and avoid being run over by overly-enthusiastic drivers entering the lane.
What You'll Do
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Greet customers with the confidence of someone who knows exactly where the air filter lives
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Decode vague customer descriptions like “It’s making a thingy noise”
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Write repair orders with accuracy, speed
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Communicate with technicians without yelling
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Up-sell maintenance services politely—not like a used-car infomercial
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Keep customers updated so they don’t peek around corners
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Maintain an above-average caffeine level to survive the morning rush
Qualifications
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Previous service advisor experience is great, but if you’ve survived retail, fast food, or toddlers—you're halfway there
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Excellent communication skills
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Ability to multitask while remaining calm and pretending you’re not multitasking
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Basic understanding of vehicle maintenance
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Computer skills—yes, clicking really fast counts
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Valid driver’s license and the ability to park straighter than most customers
What We Offer
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Competitive pay + bonuses for being awesome
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Health, dental, and vision (we care about your well-being
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Paid time off for when you need a break from oil changes and humanity
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Employee discounts on parts, service, and maybe even that Jeep you’ve been eyeballing
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A team that supports you, laughs with you, and occasionally steals your pens
Schedule
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Full-time, weekends will be required
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A fast-paced Express Lane environment where time moves 2x faster than normal