Front Office Manager

Objective:

Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.

Principal Roles and Responsibilities:

• Cleanliness and organization of the front desk and back office areas
• Hiring, scheduling, training, and supervising front desk staff members as directed by your GM
• Maintaining high service scores and meeting all scoring goals
• Assisting the front desk with any guest related issues
• Ensuring that all front desk agents have completed all Brand required training
• Meeting with your team a minimum of every other month
• Motivate your team to meet all enrollment requirements based on your brand
• Responding in a timely manner to all forms of communication
• Communication with GM and all other departments on a regular basis
• Any other duties and tasks as assigned by management