Operations Underwriting Manager

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Job Description:

UPS Capital, one of the main UPS divisions, provides risk mitigation and insurance solutions for businesses of all sizes and industries along global supply chains.
 

We are seeking a commercially minded, process- and project-driven leader to evolve and scale our underwriting capability across our International Region (Europe, Asia, and the Americas). This is not a traditional underwriting role, but a platform leadership position sitting at the intersection of:

• Underwriting expertise

• Operational excellence

• Systems and digital delivery

• Policy administration

• Compliance

What you will get

• An annual salary in the region of £65,000

• Monthly car allowance

• A bonus of 20% of the base salary based on company performance

• A company pension scheme, paid maternity leave, holiday pay, discounts at major retailers (including Apple and cinemas) and attractions (including Alton Towers and The London Eye) and many more benefits

• UPS employee shipping discounts

• Opportunities to progress with our 'promotion from within' policy

• Industry-leading training

• Employee assistance programme

• Bonus incentive based on performance

• Remote work opportunities, including the supply of all necessary equipment

You will play a critical role in how underwriting is executed, scaled, and continuously improved, while retaining strong alignment to marine cargo risk and portfolio performance.

This role is ideal for a “builder-underwriter” - someone who thrives in transforming environments and wants to own and shape an underwriting engine end-to-end.

What you’ll do
 

1. End-to-End Underwriting Operations Ownership

• Own and continuously improve submission-to-bind, policy administration and compliance workflows across Europe

• Drive efficiency, standardisation, and scalability of underwriting processes

• Identify bottlenecks and implement structured process improvements

2. Systems, Data & Digital Enablement

Lead the development and optimisation of:

• Underwriting platforms

• Workflow tools

• Data flows and reporting infrastructure

3. Project & Change Leadership

• Lead cross-functional transformation projects across operations, underwriting, and customer experience

• Deliver initiatives aligned to growth, efficiency, and customer experience

• Implement structured change management and measurable outcomes

4. Portfolio & Risk Contribution

• Contribute to underwriting decisions on complex cargo risks

• Ensure alignment between risk appetite, pricing discipline, and operational execution

• Support profitable portfolio growth through balanced commercial judgement

5. Sales & Commercial Partnership

• Improve turnaround times and conversion

• Enable scalable growth

• Balance risk with commercial opportunity

6. Leadership & Team Development

• Lead and develop a high-performing underwriting operations team

• Build a culture focused on execution excellence, accountability, and continuous improvement

What you’ll bring

• Experience in underwriting operations, process design, or transformation

• Strong project management and change capability

• Experience with systems, workflows, and digital tools

• Commercial awareness and strong cross-functional collaboration skills

Preferred

• Marine/Cargo insurance experience

• Exposure to MGA, Lloyd’s, or transformation environments

• ACII or equivalent qualifications

Why is this role different?

This is a unique opportunity to build and scale an underwriting platform, combining ownership, innovation, and strategic impact within a global organisation.

Your career at UPS Capital

Join a team where innovation, ownership, and impact are at the core of how we operate. This is a role for individuals who want to lead transformation.

UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

Employee Type:
 

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.