Premier care Representative - Senior

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

Company:

INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.

City:

Mumbai

Scheduled Weekly Hours:

48

Worker Type:

Regular

Posting Start Date

15-Jun-2026

Posting Close Date:

14-Sept-2026

Job Family:

FXE-MEISA: Premier Customer Care Representative

Position Summary:

Grade : 7

Analytical Skills: Collect, interpret, and synthesize data to identify trends, risks, and opportunities. Provide actionable insights that inform business strategies and operational improvements.

Judgement & Decision Making: Evaluate alternatives, assess risks, and make sound decisions that align with organizational goals. Demonstrate accountability and confidence in high-stakes scenarios.

Planning & Organizing: Develop structured plans, set priorities, and manage resources effectively to achieve objectives within deadlines. Ensure seamless coordination across teams and stakeholders.

Presentation Skills: Deliver compelling presentations tailored to diverse audiences, from executives to cross-functional teams. Communicate complex ideas in a clear, concise, and engaging manner.

Problem Solving: Anticipate challenges, identify root causes, and design innovative solutions. Drive resolution through collaboration, adaptability, and continuous improvement.

Analytical Skills; Judgement & Decision Making Skills; Planning & Organizing Skills; Presentation Skills; Problem Solving Skills,