Customer Onboarding and Support Specialist

The Customer Onboarding and Support Specialist serves as a critical bridge between customers and the organization, ensuring a seamless transition from sales to active product usage. This role is responsible for guiding customers through the onboarding process across multiple applications, resolving internal sales order discrepancies, and delivering ongoing post-onboarding support through a structured ticketing system. This is not a coordination role. The individual is expected to personally engage with customers, take ownership of issues, and drive onboarding to completion. The ideal candidate is highly organized, customer-focused, and thrives in a cross-functional environment