Back to jobsSupport the CS team in responding to legal bodies in a timely manner handling EU261, Montreal Convention claims and other consumer matters.
Gathering evidence and preparing files for National Enforcement Bodies/Consumer Offices.
Helping with the management of the case load to assist our internal and external teams in the preparation of cases.
Responding to written legal correspondence in line with the Customer Service department’s service levels and procedures.
Understand and interpret legal claims and court correspondence.
Working to tight deadlines in a dynamic environment.
Liaising with Lawyers and Legal Bodies on a regular basis.
Reporting and communicating to management solutions to any problems which may arise.
Providing regular support to our Customer Service team on EU261 legislation and any other consumer matters, keep records, databases and systems up-to-date, and ensure the timely payment of claims.
Occasional ad hoc duties will be required to support the team.
