Inside Sales Representative

Job Title: Inside Sales Representative

Location: Greater St. Louis, MO 

Start Date: Immediate 

 

About Gateway Fiber:

Gateway Fiber is seeking an outstanding individual to fill the role of Inside Sales Consultant. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years, building a best‑in‑class fiber‑to‑the‑home network focused on speed, transparency, and exceptional customer experiences. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service. 

Our sales team plays a critical role in that growth by helping customers make confident, informed decisions while representing the Gateway Fiber brand with integrity and professionalism. 

Gateway’s Beliefs About People: 

Gateway believes that people want to know they are cared for both professionally and personally at work. We all share a clear vision of where the company is going, and how our contributions positively affect our culture and operational performance. At Gateway, we look out for each other and actively find ways to help one another, as we all have a role in defining the path forward towards the company’s vision. We strive for a transparent environment where information is readily shared, and our teams feel safe to share feedback, even if it might seem unpopular. Gateway’s beliefs about people shape the company and the way we do business. 

Role Summary:

The Inside Sales Consultant is a consultative sales role, responsible for converting inbound interest and driving outbound revenue through thoughtful, customer‑focused engagement. This role is ideal for someone who is highly motivated to close, competitive in nature, and energized by goals, while understanding that the best sales outcomes are built on trust, clarity, and long‑term value. 

You will manage a mix of inbound and outbound opportunities, including handling inbound sales inquiries, preventing order fallout by reengaging prospective customers, and winning back former customers. Success in this role requires sound judgment, strong sales instincts, and the desire to grow into a leadership role by consistently “selling the right way.” 

This is not a high‑pressure, script‑driven sales environment. We are looking for professionals who know how to ask confidently for the sale while maintaining credibility, transparency, and respect for the customer. 

Key Responsibilities: 

• Convert inbound sales inquiries via phone, email, and chat through confident, consultative and value driven conversations 

• Proactively conduct outbound outreach to:

• Reengage prospective customers who have not scheduled or completed installation 

• Recover stalled opportunities and prevent order fallout 

• Win back former customers through thoughtful, value focused outreach 

• Confidently address objections and clearly ask for the sale, balancing urgency with professionalism 

• Take ownership of opportunities from first contact through scheduled installation, proactively following up to maintain momentum and reduce fallout 

• Conduct needs-based discovery, to understand customer priorities and recommend appropriate solutions 

• Clearly communicate the value of Gateway Fiber’s products and services without exaggeration or pressure tactics 

• Set accurate expectations and build trust at every stage of the sales process 

• Represent the Gateway Fiber brand with consistency, integrity, and a customer first mindset 

• Track outreach, follow‑ups, and outcomes to ensure reliable pipeline visibility 

• Demonstrate strong time management, prioritization, and follow through 

• Collaborate across Sales, Scheduling, Operations, Marketing, and Customer Care teams to deliver a seamless customer experience 

• Maintain accurate, high‑quality documentation in CRM systems 

What Success Looks Like: 

• Success in this role is measured through close rates, outbound activity, scheduled installations, revenue contribution, and quality documentation 

• Consistently meeting or exceeding sales and activity expectations 

• Strong close rates on both inbound and outbound opportunities 

• Reduced fallout through proactive engagement 

• Customers who feel informed, respected, and confident choosing Gateway Fiber 

What You Bring:

• Strong Sales Drive: Motivated by closing business, earning commission, and contributing to company growth 

• Consultative Sales Approach: Sells through insight and understanding—not pressure 

• Customer‑First Judgment: Knows when to push forward and when to slow down to do what’s right 

• Professional Communication: Clear, confident, and credible across phone and written channels 

• Ownership & Accountability: Follows through and takes responsibility for outcomes 

• Leadership Potential: Demonstrates maturity, consistency, and influence that could grow into senior or leadership roles as the organization scales 

Required Qualifications:

• 2+ years of sales experience 

• 1+ year of customer service experience 

• Comfort with inbound closing and outbound prospecting 

• Experience using CRM systems and maintaining detailed documentation 

• Ability to thrive in a metrics‑driven, performance‑oriented environment 

Compensation & Benefits:

• Base salary plus commission 

• Medical, dental, vision, and PTO 

• Flexible work environment 

• Opportunity to grow with a rapidly expanding organization that values doing sales the right way