Collector Inbound

The inbound collector will be responsible for handling inbound calls on any past due mortgage and/or maintenance accounts, to include third party servicing and collecting, via phone and mail. The position will emphasize the handling/collecting of inbound calls, while remaining compliant with all Federal and State Laws. This position is also required to assist owners with the general understanding of the terms and conditions related to their ownership and contracts. The collector will also be expected to be certified in both call skills and Fair Debt Collection Practices Act (FDCPA). The inbound collector may be required to spend less than 30% of their time handling outbound owners.