Job Description
Position Summary
The Director of Platform Engineering owns the shared services layer that powers all of Neumo's product lines. This role is responsible for the architecture, delivery, and operational health of platform services (payments, reporting, messaging, authentication, search, and more) that six product verticals depend on daily.
The Director leads two engineering teams (Platform Core and App Designer/Studio), drives cross-product integration, and partners with product leadership to balance competing priorities across a complex stakeholder landscape. This is a platform services leadership role that requires deep technical judgment, strong delivery management, and the ability to navigate a multi-product organization.
Key Responsibilities
Platform Services Ownership & Architecture (Primary)
- Own the architecture, roadmap, and delivery of Platform's shared services: Payments, Reporting (QuickSight/Redshift), SMS/Messaging, Authentication/Identity, Search, API Gateway, Tenant Management, Configuration, File Upload, and Forms
- Drive standardization of platform services across products, applying the design rule: if three applications implement it, Platform owns it
- Establish and evolve multi-tenant patterns (B2B2C isolation, B2B row-level filtering) that support Neumo'sjurisdiction hierarchy (State, County, Municipal)
- Lead modernization of the platform stack, including event-driven architectures (EventBridge, Lambda), microservices, and serverless patterns
- Partner with the AI team to design platform services that enable AI capabilities (RAG pipelines, chatbot infrastructure, data extraction, MCP integration)
Cross-Product Integration & Stakeholder Management
- Serve as the primary engineering point of contact for product teams consuming platform services
- Navigate competing priorities from multiple product leaders and executive stakeholders, translating business urgency into engineering sequencing
- Own integration planning for new product onboarding onto platform services (e.g., SMS rollout; QuickSightreporting)
- Drive cross-team alignment on API contracts, integration patterns, and shared dependencies
- Communicate platform capabilities, constraints, and tradeoffs to non-technical stakeholders clearly and directly
Team Leadership & Delivery
- Lead two engineering teams: Platform Core (across Reporting, Payments, general API) and App Designer
- Own sprint planning, delivery cadence (2-week sprints, Thursday to Wednesday), and release management
- Manage the 60/40 capacity model: 60% planned feature work, 40% buffer for production support, bugs, and cross-team requests
- Mentor engineers at varying levels, with particular attention to developing mid-level talent into senior contributors
- Foster a culture of ownership, delivery discipline, and bias for action
Infrastructure & DevOps Improvement
- Own and improve CI/CD pipelines to increase deployment frequency and reliability
- Drive infrastructure-as-code practices and AWS operational excellence across the platform's serverless architecture
- Improve monitoring, alerting, and incident response processes
- Lead disaster recovery planning and execution (current RTO target: 4 hours)
- Identify opportunities for cloud cost optimization and operational efficiency
Security & Compliance
- Embed security into development workflows (vulnerability scanning, SBOM generation, code quality tooling)
- Partner with security leadership on compliance requirements appropriate to government customers
- Manage access controls, secrets management, and data protection across platform services
Education and Experience:
- 10+ years in software engineering with significant time in platform, services, or API-layer architecture
Work Environment:
- Office setting with a moderate noise level.
- The employee will work at an individual workstation, using a telephone and computer.
Physical Demands:
- Must be able to remain seated for extended periods.
- Regular use of a computer and other office machinery, such as printers and copy machines.
- Occasional movement around the office.
- Frequent communication via telephone.
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.