Guest Services Representative

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly 
• Registers and processes guests upon arrival and departure
• Demonstrates?telephone courtesy and professionalism??
• Attentively listens to guests and anticipates any additional needs or concerns 
• Maintains clean and professional appearance of?public areas and hotel office?? 
• Uses appropriate?selling techniques to maximize?revenue and occupancy?
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and?upholding procedures for safety of guests and hotel team members?
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner