Job Description
Key Responsibilities
Defines, documents and enforces system standards. Document Global Infra Design – a high-level description, with diagrams, of how the Wolfspeed technologies integrate.
Designs are prepared as per the Site Classification. Include Site Decision Matrixes, i.e. how do we decide which Classification a site is, based on number of employees, types of applications used, or business criticality. These templates should be used repeatedly to build networks at each new site.
Innovation - Advise on future technology changes that present opportunities for a product. Improving Wolfspeed’s ability to manage its technology cost and leverage its technology investments.
Define, develop and maintain secure, reliable, and scalable Infra services that meet Wolfspeed’s ongoing and evolving business requirements
Improve proactive management of the environment as demonstrated by continuous reductions in Incidents and the analysis and prevention of Problems and improvement of performance, availability and reliability
Collaborating with engineers to design and implement servers, storage, containers, network etc. and mentor team members on technical issues
Ensure environment is monitored for resource utilization, performance, firmware etc. Report the finding to management with a plan to mitigate the potential issue
Perform regular tests and audits. Troubleshoot issues and document the resolution
Delegating maintenance tasks to junior engineers to help increase knowledge
Developing status reports and sharing with management, dealing with escalated support issues and driving to resolution
Develop and maintain complete technical documentation. Communicate with users when needed
Good knowledge of cloud networking technologies and containerization platforms including Azure and AWS
This Job is Right for You if You Have (Minimum Requirements)
Bachelor's or master's degree in computer science, information systems, or related field
7+ years of professional experience in infrastructure, particularly with NetApp, Pure and Cohesity backup technologies integrated with Vmware, Openshif and other hypervisors
Experience in technologies but not limited to: VMware, Cloud, NetApp, Containers, Clustering, LAN, WAN, data center, Active Directory, SDDC, and remote access technologies and approaches
Strong problem-solving skills with excellent written and verbal communications skills
Ability to work with business stakeholders to understand and define requirements for small projects and enhancements
Experience with cloud and network architecture, scripting, and writing protocols
Comfortable with computing, frameworks, hybrid cloud, and communications systems
Experience with scalability, failover, and IaaS systems and protocols
MCSE and other Infra certifications
Act as technical resource and point of contact for technical escalations
Experience with NetApp AFF’s and the switch configuration
Understanding of cabling, SFP’s and other hardware components related to SAN
Experience with block, object and other storage protocols not limited to NFS or SMB
Hands on experience on large data migrations in cross platform and multi-site environment
Experience handling support tickets with vendors and 3rd party engineers for troubleshooting, parts and other support related activities
Proficiency in Windows server stack, Redhat and other flavors of Linux
Evaluate storage hardware ability to support specified requirements and determine potential blocks
Assess risks and mitigation strategies within the Storage environment to avoid potential issues
Automate reporting and tracking of key metrics and data for management
Operationalize resilient and high availability NetApp clusters including metro clusters, storage grid, bluexp, snapmirror based technologies
Experience with Vmware clustering, Storage mapping, datastore protocols and volume mounts in Linux
Experience with Active Directory Storage Objects, SDDC, Containers, remote access technologies
Experience with Scripting in ONTAPCLI, Powershell, Terraform and powercli
Experience with AWS cloud EC2, S3, EBS, and VPC’s
Experience with Azure cloud VM, Blob storage, Managed Storage and Azure virtual network
Flexibility to work shift schedules and on-call duties as required
Preferred Qualifications
Understanding of IT service management (ITSM) techniques, policies, along with establishing SLA's, KPIs and other key operational metrics
Requires excellent writing skills to support document project plans, procedures, policies and general staff, management and communication
Outstanding verbal communication skills; proven ability to communicate effectively at all levels
Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations