Customer Support Rep (Chat, Text, Calls) - Part-Time $19/hr
Job Description
Customer Support Rep (Chat, Text, Calls) � Part-Time $19/hr
| Department: | Corporate - Client Services |
| City: | Omaha |
| State: | NE |
Omaha, Nebraska � In-Person � Part-Time
Now Starting at $19.00 per hour � Recently Increased Base Pay!
Who We Are
Not your average call center�that�s the Milan difference.
Milan Laser is the largest laser hair removal company in the country and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 39 states and continued growth, we�re expanding quickly�and our call center is the engine that drives it all.
This is a high-energy, team-first environment where people support each other, celebrate wins, and take pride in creating great client experiences. You�ll be surrounded by people who work hard, move fast, and genuinely enjoy what they do.
This role is the launching point for your Milan career. You�ll gain hands-on experience, learn the business from the inside out, and build a strong foundation for growth into:
- A full-time Client Coordinator (inbound sales) role
- Higher-earning, performance-based positions
- Opportunities across Milan�s corporate and field teams
About the Role
This is where the client experience comes to life.
As a Part-Time Client Services team member, you�ll support clients across the country through inbound calls, email, chat, and text. You�ll help schedule appointments, answer questions about their hair-free journey, resolve account needs, and assist new callers exploring a consultation.
Every interaction matters�you�ll create experiences that feel clear, helpful, and personal.
This role is fast-paced and high-volume. You�ll balance accuracy, efficiency, and strong service while delivering consistent experiences that reflect Milan�s standards.
Compensation
- Base Pay: $19.00 per hour
- Additional earnings through hourly differentials and commission
- Top performers earn $22�$24/hour total
Schedule
- 16�24 hours per week
- 4�5 hour shifts
- Morning, evening, and weekend availability required
Business Hours:
- Monday�Thursday: 7:30 AM � 8:00 PM
- Friday�Saturday: 7:00 AM � 8:00 PM
- Sunday: 8:00 AM � 6:30 PM
Part-time roles are not eligible for full-time benefits, though full-time opportunities are frequently available and part-time team members are encouraged to apply.
What You�ll Do
Client Support & Experience
- Respond to inbound calls, emails, texts, and chat from current clients
- Support appointment scheduling and assist with account questions
- Deliver empathetic, confident, solutions-focused service
- Assist inbound leads and help guide them toward booking consultations
Operational Excellence
- Follow standard processes and scripting to ensure consistency
- Accurately document all client interactions
- Manage multiple conversations and systems at once
Performance & Team Environment
- Meet productivity and customer service expectations
- Participate in coaching, feedback, and development conversations
- Support team initiatives and continuous improvements
What You Bring
Minimum Requirements
- High school diploma or equivalent
- 1+ year of customer service experience in a fast-paced environment
- Ability to multitask across phone, email, and chat
- Strong written and verbal communication skills
- Typing speed of at least 60 WPM
- Proven reliability, professionalism, and strong attendance
- Ability to handle sensitive information with confidentiality
- Comfort working in a structured, metric-driven environment
Preferred Experience
- Call center experience
- Multi-channel customer support (phone, chat, email)
- Appointment scheduling or similar workflows
Behavioral Strengths
- Customer Obsessed: Creates positive, supportive client experiences
- Drive for Results: Takes ownership and meets expectations
- Coachable: Open to feedback and eager to grow
- Calm Under Pressure: Thrives in high-volume environments
- Collaborative: Communicates clearly and supports the team
Availability Requirements
- 16�24 hours per week
- Must be able to work morning or evening shifts
- Weekend availability required
Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available.
Equal Opportunity Employer.
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