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Job Description
Qualifications
Main Requirements:
- Bachelor’s degree or equivalent diploma in any discipline
- Candidate must be able to work on rotational shift
- Minimum 1 years’ experience as QA in technical/call center
- Must be proficiency in English & Korean in terms of written, reading and speaking
- Able to start work immediately after EP approved is preferred
Responsibilities
Key Responsibilities:
Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
Package, deliver, and at times present key findings and briefings.
Conduct evaluations to identify areas of improvement
Monitor, analyse & audit trainees’ performance and call out any unusual trends
Identify training needs by working with operations team and QA