Airport Shuttle Bus Driver
Job Description
Close Date: Monday, May 11, 2026 12:00 AM
Department: Aviation Department
Function Operators & Drivers
Salary: $24.00 - $29.20 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
Drive shuttle buses, safely transport employees, traveling public and baggage between the airport terminal and parking facilities. Deal courteously with the passengers and represent the Airport in a positive, professional manner.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Drive passengers and their baggage between the airport terminal and parking facilities. Drive for tours, special evets and during irregular operations.
• Recognize driving safety hazards and use appropriate precautions based on Federal, State and Local guidelines.
• Follow the directions of the Shuttle Bus Dispatchers, Bus Operations Supervisors and/or Landside Managers.
• Use a 2-way radio to communicate location, emergencies and ask for assistance.
• Provide information about the airport to the public and assist travelers with ground transportation matters.
• Complete related paperwork such as vehicle inspection reports and vehicle work orders.
• Perform light cleaning inside bus (e.g., clean windows, empty trash, sweep).
• Under some circumstances, assist passengers with baggage.
• Assists passengers in boarding or exiting the vehicle as necessary, including operation of wheelchair lift and wheelchair restraints.
• Other duties as assigned.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:
Skill in:
• Deal courteously with the public and represent the airport in a positive, professional manner.
• Speak English clearly enough to be understood over the radio and by passengers.
• Safely drive any of the shuttle bus models. These include, but are not limited to, 35-foot Diesel, Electric and/or Hybrid Buses.
• Follow oral and/or written instructions.
MINIMUM QUALIFICATIONS:
• High school diploma/GED and at least 1 year of professional driving experience, or no diploma/GED and 2 years of professional driving experience.
Required Licenses or Certifications:
• Valid CLD Class A or B with Passenger Endorsement
PREFERRED QUALIFICATIONS:
• Minimum of 2 years passenger transportation experience
• Customer Service experience
GENERAL INFORMATION:
• This position requires the flexibility to be assigned 1st, 2nd or 3rd shift, on any day of the week.
• Calls backs to work may be necessary if the airport is experiencing a major weather or an emergency event.
• The base salary is $24.50 an hour and is eligible for a 2.5% increase to the base salary due to the CDL requirement.
• If assigned a 2nd or 3rd shift, there will also be a 2.5% increase to the base salary for a shift differential.
WORKING CONDITIONS AND PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Incumbents may be required to exert up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body via wheelchair. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Physical Requirements:
• Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, pulling, talking, hearing, seeing, and repetitive motions.
• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time.
• Light to moderate lifting when performing tasks.
• To comply with bus manufacturer specifications, a candidate’s weight may not exceed 350 pounds.
• Adequate vision, hearing, and speech required.
• Must be able to pass the City of Charlotte pre-employment physical.
Sensory Requirements:
• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for reading and speaking.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Comprehension of written information in work related documents.
• Ability to hear, understand and distinguish speech.
ADDITIONAL INFORMATION:
This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties at any time. This job description does not constitute a written or implied contract of employment.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email [email protected].
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.