Job Description

Provide high-quality customer service by responding to client queries via telephone and email, following established procedures and service standards. Support the team in delivering consistent and professional service, contributing to overall business objectives through reliable and courteous client interactions.

Are you someone who can ​

• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
• Maximise cross sell opportunities and strengthen client relationships.
• Provide accurate and reliable sales and service statistics.
• Compliance with procedures and processes contained in the Golden Rules.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies.
• Manage the growth of active customer Account Base to increase client base.

You will be an ideal candidate if you

• Have a degree in Business Management, Administration, Accounting or equivalent.
• Have 1- 3 years of experience in a similar environment.
• Have a valid driver's license.
• Have knowledge of the Bank’s products (it will be an added advantage).

You will have access to

• Opportunities to network and collaborate.
• Challenging working environment.
• Opportunities to innovate.
• A culture of sharing.

We can be a match if you are

• Curious & courageous - you’re driven by always wanting to know more and learn more and you’re brave enough to share options.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Are you  interested to  take  the  step?  We look  forward to  engaging with  you   further.   Apply now!

 

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

18/06/26