Pr. Coordinator, Capital One Concierge

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Pr. Coordinator, Capital One Concierge

Summary: 

• The Capital One Concierge (Velocity Black) Principal Coordinator plays a vital role in ensuring that the highest standards of service delivery are met for all Velocity Black Members by making sure that all bookings are accurately completed and confirmed

Work Setup: WFH. Candidates must be amenable to a night or day shift schedule. 

General Responsibilities: 

• Confirm via email and/or phone all reservation details (hotel, restaurants, transportation, payment information)

• Support specialists by making calls to luxury hotels, restaurants, etc. to inquire regarding availability

• Confirm same day reservations via phone

• Remediate any booking issues identified during the validation process promptly

• Partner with other groups within Velocity Black to remediate transactions as needed

Skills Required:

• Eye for superior service having supported extremely high net worth customers in the past

• Clear and effective verbal and written communication skills to effectively conduct high volume of calls and emails

• Ability to work in high-pressure environment with tight deadlines to support culture of 365 days a year, 7 days a week, and 24 hours a day support for customers

• Work is done in shifts; overnight and weekend availability is mandatory

• Extremely high attention to detail and ability to identify mistakes within high volumes of data and numbers

• Mental speed, agility and quick reaction time, satisfying required 60 second turn around time post customer requests

• Ability to multitask and strong time management skills to support many reservations and repetitive tasks simultaneously

• Strong problem solving skills and ability to navigate with ambiguity quickly

• Past experience in the travel and or hotel industry; working with international companies is preferred

• Strong written and verbal English communication

Basic Qualifications: 

• College level or any equivalent work experience

• At least 1 year customer service experience or any equivalent work experience

Preferred Qualifications: 

• Experience in handling premier customers

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).