Players Club Representative

Job Responsibilities

· PC Reps have involvement with the accumulative Players Club database which includes entering data into the ACSC computer program to create new Players Club accounts; updating and/or making necessary corrections to existing Players Club accounts; and answering guest inquiries related to their Players Club account- ex. point balances, promotional entries earned

· Understand and properly communicate the benefits and privileges of the Players Club

· Recognize and build relationships with frequent guests

· Recognize abusers of the program and notify Management

· Be able to answer clearly and understand all guest questions; have expert knowledge of the facility including all promotions, offers and events and be able to accurately communicate this information to the guests

· Actively seek out new Players Club members for card acquisition, utilization and email acquisition

· Assist with, staff and monitor promotions such as slot tournaments, giveaways and award prizes

· Assist with events by staffing the Box Office, working a Will Call table giving out complimentary tickets

· Assist with working the Call Center under Player Development; making calls and offering/reserving gifts/offers

· Assist with Bus Tours/preparation and greeting if required

· Responsible for maintaining contact with other departments to ensure guest satisfaction

· Inform management of all issues that may affect the smooth operations of the booths

· Must complete all transactions accurately and in a timely fashion while paying careful attention to providing exceptional guest service

· All other related duties as assigned

 

Qualifications

· Superior customer service skills (1-3 years experience preferred)

· Must be an outgoing and caring individual who can serve as an ambassador on behalf of the Company to both guests and fellow employees

· Ability to speak, read and write English; bilingual a plus

· High School diploma or equivalent

· Computer proficiency- Microsoft Office, Windows Operating System, database systems, email and ability to learn various computer systems and programs- Micros POS, ACSC, Total Promo, Ticketmaster

· Ability to work flexible hours including days, weekends, and holidays to specific job role

· Excellent communication skills

· Ability to work independently as well as part of a team

· Ability to work under pressure

· Ability to effectively present information about the facility and respond to inquiries or complaints from guests

Applicant Statement

 

The information provided by me in this Application for Employment is true and complete to the best of my knowledge. I understand that, if I am employed, my employment will be on an at-will basis (unless modified by an applicable collective bargaining agreement). I further understand that any misrepresentation or false statements contained herein or which I make during any job interview I may have may result in the immediate termination of my employment. I hereby authorize Twin River to investigate any or all statements in this application as it deems necessary.

I expressly authorize, without reservation, Twin River, its representatives, employees, and/or agents to contact and obtain information from all references (personal and professional), employers, public agencies, licensing authorities and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, resume or job interview. I hereby waive any and all rights and claims I may otherwise have against Twin River, its agents, employees and/or representatives for seeking, gathering and using such information in the employment process. I also waive any right and claims I may otherwise have against all other persons, corporations or organizations for furnishing such information about me.

I understand that Twin River does not unlawfully discriminate in employment and that no question on this application is used for the purpose of disqualifying, restricting, or otherwise limiting any applicant from consideration for employment on a basis prohibited by any applicable local, state or federal law.

I understand that this application remains current for six months. At the conclusion of that time, if I have not heard from Twin River and still wish to be considered for employment at Twin River, it will be necessary to reapply and fill out a new application.

If I am hired, I understand that I am free to resign at any time, with or without prior notice, and the employer reserves the same right to terminate my employment at any time with or without cause and without prior notice, except as may be required by law or as these rights may be modified by an applicable collective bargaining agreement. This application does not constitute an agreement or contract of employment for any specified period or definite duration. I understand that no Twin River supervisor or representative is authorized to make any assurances to the contrary and that no implied oral or written agreement contrary to the foregoing language is valid unless it is in writing and signed by Twin River’s Chief Executive Officer.

I also understand that if I am offered employment, I will be required to provide proof of my identity and proof that I am legally authorized to work in the United States. In this regard, applicable federal immigration laws require that I complete I-9 paperwork prior to beginning work.