Global IT Infrastructure Support Analyst
Job Description
We are seeking great talent to help us build The DNA of tech.®
Vishay manufactures one of the world's largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. We help the world's most in-demand technologies come to life. Every day our products touch your life and the lives of people across the world, though you likely do not know it. Come join us and help us build The DNA of tech.™
Vishay Intertechnology, Inc. is a Fortune 1,000 Company listed on the NYSE (VSH). Learn more at www.Vishay.com.
Do you want to help us build the DNA of tech.? Vishay General Semiconductor Taiwan Ltd is currently seeking applicants for a Global IT Infrastructure Support Analyst to join our growing family. In this position, you will be responsible for providing first line Service Desk support to all Vishay computer and network users, assisting them with hardware and software problems via phone, email, or remote desktop, in compliance with Vishay’s Global IT Policies.
Job Location:
Vishay General Semiconductor Taiwan, Ltd is the headquarter of Diodes Division, one of the world's leading manufacturers of discrete semiconductors--Diodes, Rectifiers and TVS. We are one of the earliest foreign electronic companies established in Taiwan. We provide you with responsible and ethical leadership and encourage open communication with our employees, governmental agencies, suppliers, contractors and industry groups. We are located in the heart of Xindian District, New Taipei City, where the public transportation and living functions are quite convenient, just 10 minutes walking distance from Qizhang MRT Station and Yulong City Mall.
What you will be doing:
Problem Analysis, Resolution and Prevention
Provide a single point of technical support contact for all Vishay users, assisting them in problem resolution and prevent recurrence
Provide 1st line technical support, answering queries via phone, email or remote desktop support to resolve hardware or software issues
Support users in the use of Vishay-standard computer equipment by providing necessary training and advice
To escalate more complex calls to the relevant IT support groups
Customer Service
To provide quick, responsive Service Desk support consistently
Take ownership of user incidents and be proactive when dealing with user issues
Logs all received via calls/email/chat incidents and service requests into the Service Desk ticketing system and updates ticket profiles
Follow standard operating procedures
Completes requests in a timely and accurate manner as defined by documentations
Proficiently communicate in English for End User interactions and IT collaboration
Administration
Assist Management in reaching performance targets
Provide IT management with timely status and accomplishment reports
Keep current on all the technology used in the environment supported
What you will bring along:
Bachelor's degree or above in Computer Science or equivalent
1-2 years experience in technical support or service desk/help desk operations
Familiar with desktop hardware and operating systems, office software (MS Office) and ITSM and ITSM tools
Good command of English
What can we offer you for your talent:
Vishay offers a comprehensive suite of benefit programs including health care coverage, financial support programs and other resources designed to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally.
Do you have the skills we need? Are you ready to power your career as you power the world? If so, apply today.
Vishay be committed to a workplace free of harassment and unlawful discrimination. We do not engage in discrimination or harassment based on sex, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law in hiring and employment practices.