Sr Compliance Analyst

Receive and track consumer complaints received from a variety of sources in accordance with the Credit Union’s policies and procedures. Evaluate complaint response documentation for accuracy, applicability, and thoroughness. Ensure Company responses to regulatory authorities are made within the timeframe prescribed. Collaborate with business partners to advise, educate, and enhance the complaints review process, as appropriate. Monitor and analyze complaints to understand trend, particularly for issues that could lead to consumer harm. Identify root cause and oversee proper implementation of business process changes, as necessary. Prepare periodic reports, executive summaries, and presentations on complaints data reporting and analytics for Senior and Executive Management and the Board. Provide marketing compliance support, as needed, reviewing, effectively challenging, and approving marketing and advertising content while ensuring compliance with applicable regulations. Participate in the compliance monitoring and testing program including planning, testing, identifying, and evaluating risks and controls, developing recommendations and conclusions, and communicating results with management. Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.