Job Description
Now Hiring: Mobile Dispatcher
Location: Ronald Reagan Washington National Airport (DCA)
Company: Huntleigh USA
Pay Rate: $17.88/hour
Shift: Primarily midday to closing; must have flexibility for additional or mixed shifts based on operational needs
About Huntleigh USA
Huntleigh USA is a premier airport services provider delivering exceptional customer care and mobility assistance to airline passengers across the United States. We are committed to safety, reliability, and providing a positive travel experience for every passenger we serve.
Position Summary
The Dispatcher supports passenger service operations by coordinating wheelchair assistance for airline passengers who require mobility support. This role is critical to ensuring timely service, clear communication, and a seamless experience for both passengers and airline partners.
Essential Duties and Responsibilities
- Prepare daily assignment sheets, tables, and required paperwork for Wheelchair Attendants
- Schedule and dispatch Wheelchair Attendants to designated locations throughout the shift
- Utilize a VHF two-way radio for communication
- Ensure passengers are picked up and dropped off on time according to airline schedules
- Issue radios, paperwork, and assignments to staff at the start of shifts
- Maintain regular communication with airline personnel and passengers
- Monitor passenger flow and advise staff of delays, congestion, weather, or other operational impacts
- Answer and route incoming calls to appropriate staff
- Complete and file daily logs and documentation
- Coordinate assignments to support positive passenger relations
- Comply with all TSA checkpoint screening requirements and processes
- Provide additional administrative and operational support as needed
Minimum Requirements
- High School Diploma or General Equivalency Diploma (GED)
- Clear and verifiable employment history
- Ability to pass a drug and alcohol screening and random testing requirements
- Must be able to pass a background check to obtain an airport badge
- Must be a U.S. Citizen, permanent resident, or possess a valid work authorization
- Minimum typing speed of 25 WPM
- Basic to intermediate computer skills (data entry, email, Excel)
- Ability to communicate clearly via phone and radio
- Must be available to work weekdays, weekends, and various shifts in a 24/7 operation
- Ability to multitask and make decisions in a fast-paced environment
Qualifications
- Must be at least 18 years of age
- Dispatch or logistics experience preferred
- Strong phone etiquette and communication skills
- Clean driving record preferred
- Knowledge of the local metropolitan area is a plus
- Ability to work both independently and as part of a team
- Commitment to delivering excellent customer service
Computer Skills
- Microsoft Excel, Word, and Outlook
- Google tools and Google Maps
- Typing speed of at least 25 WPM
Physical Demands
- Must be able to sit for extended periods while remaining alert
- Ability to stand, walk, bend, squat, and lift up to 75 pounds when necessary
Work Environment
- Fast-paced, field-based environment within an active airport operation, including assisting with operations at gates, terminals, and surrounding areas.
- Fast-paced, safety-focused operational setting
Qualified candidates are encouraged to apply for immediate consideration.
https://www.paycomonline.net/v4/ats/web.php/portal/394E02EE263E77F6A1B1F5DDB893800A/jobs/199777