Job Description
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Job Title: Pier Coordinator
Location: New York, NY
Compensation: $18/hour + Weekly Bonus Incentive
Schedule: Full-time | Weekends & Holidays Required
About the Role:
New York Water Tours is seeking a reliable and energetic Pier Coordinator to support daily operations at our piers. This key role ensures smooth boarding processes, accurate passenger tracking, and top-notch customer service for our water tour guests.
Key Responsibilities:
Manage pier operations including staff setup, equipment checks, and signage.
Scan tickets and troubleshoot any issues.
Accurately track and report passenger attendance and daily scan reports.
Communicate with bus dispatch and management about schedule changes, delays, or closures.
Monitor passenger data through internal platforms and submit all required forms.
Ensure safety standards are met and incidents are properly documented.
Handle mooring tasks including catching lines and securing vessels.
Welcome guests, provide trip information, and promote tour upgrades.
Conduct dock inspections and maintain a clean, efficient boarding area.
Support a positive and professional environment for staff and guests.
Requirements:
Ability to commute to Pier 40.
Able to lift up to 50 lbs and stand for long periods.
Excellent customer service and communication skills.
Ability to work independently and stay organized under pressure.
Willing to work outdoors in all weather conditions.
Comfortable working 12-hour shifts, weekends, and holidays.
Sales experience or willingness to promote upgrades is a plus.
Join us and help create memorable experiences on New York’s iconic waterways!