Manager of Housing Operations

Job Profile:

Residential Life Manager 2

Job Family:

Residential Life

Time Type:

Full time

Max Pay – Depends on experience:

$56,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Under direction of the Senior Associate Director of Operations in University Housing, the Manager for Housing Operations is responsible for the department’s day to day occupancy management policies, recruitment efforts, departmental communications, assessment efforts, and other special projects related to the front-end experience for University Housing at Arizona State University. The Manager for Housing Operations also serves as the departmental liaison to various University stakeholders. This position takes the lead in ensuring Salesforce knowledge articles, ASU Help Desk materials; internal staff on-line guides and internal operational documentation for processes and procedures for University Housing are updated and accurate to reflect departmental strategic goals. This position will support the Assistant Director of Housing Operations with Guest and Conference Housing planning, execution and any other seasonal needs. This position is also responsible for supervision and management of the Operations student staff positions for archiving, operation assistance and system administration.

Minimum Qualifications:

Bachelor's degree in a field appropriate to the area of assignment AND six (6) years of related administrative experience, which includes three (3) years of supervisory experience; OR, Ten (10) years of related administrative experience, which includes three (3) years of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Working Environment:

• Professionally represent department/program

• Sit or stand for duration of shift

• Work collaboratively across various departments within the University to achieve objectives

• Use computers effectively including inputting, reviewing and retrieving information, extended periods of viewing screen, using mouse and keyboard, and sitting

• Use critical thinking to make decisions and/or analyze data

• Communicate effectively both orally and in writing to perform essential duties

• Walk throughout campus for meetings or events, regardless of the weather

Essential Duties:

• Serves as a resource regarding requirements and trends for in department.

• Supervises, trains, and evaluates assigned full time and student staff. Monitors staff and student work in progress and upon completion.

• Develops objectives, and activities based on department goals. Maintains, and implements department policies and procedures.

• Represents the department and serves on various department and university committees. Develop and prepare internal and external administrative reports, documents and process flows for external partners.

• Acts as liaison with the community, students, faculty, and staff in facilitating university programs.

• Develops, implements, and evaluates department student facing operational processes and programs.

• Assists in the design, development, and coordination of marketing, communication and recruitment projects.

• Resolves public relations problems, issues affecting the department, and recommends measures to improve the effectiveness and efficiency of the department.

• Assist in rotation of after-hours response for occupancy and lenel access and day to day management of access for University Housing

• May represents the department/college and serves on various department and university committees.

• Participate in special projects and other duties as assigned.

Desired Qualifications:

• Evidence of a Master's degree in business administration, communication, higher education, or related field

• Experience in a University Housing and/or Higher Education setting, knowledge of University housing practices, to include residential college and/or living and learning community development and Operations/Occupancy practices

• Supervision experience in a higher education setting and knowledge of leadership practices and trends

• Experience developing operations-focused training programs

• Experience with housing management related software such as StarRez

• Experience managing a volume of varied tasks related to the student experience – administrative, functional, collaborative and transactional.

• Experience with project management

• Experience developing partnerships, collaboration, and consumer relations

• Demonstrated knowledge of assessment practices

Department Statement: University Housing strives to be a global leader in university student housing - building dynamic and innovative Residential Colleges that foster academic and personal success, empower students to create social value and lasting impacts, facilitate connection to the broader community, and support individual student persistence. ASU University Housing houses over 16,000 students at four campus locations in Maricopa County. In support of the University's philosophy of access, excellence, and impact, University Housing promotes academic success and student learning, supports the development of community among our residents, provides student-centered processes and services, and develops and maintains quality accommodations.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$21371.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.