ABOUT BCI

Bci provides financial services to individuals and corporations. We focus on being a global leader in innovations and personalized client experience and, with more than 10,500 employees, Bci is recognized as one of the best companies in which to work and develop a career. It is the third largest privately owned bank in Chile and it has more than 300 branch offices throughout Chile and representative offices in other countries. 

Bci is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.

JOB SUMMARY

We are seeking a versatile and detail-oriented Application Support Specialist to bridge the gap between application development and modern infrastructure. you will support a cross-functional team by overseeing system reliability through proactive monitoring of application health, maintaining comprehensive technical documentation, managing vendor relationships, and assisting with modern deployment processes.

This role is ideal for a proactive IT professional who is eager to grow their skills in CI/CD pipelines, DevSecOps, and Infrastructure as Code (IaC) while supporting established architectural standards. You will be a vital support pillar for the team, executing Agile/Scrum methodologies and adapting quickly to new technologies and continuous improvement initiatives.

DUTIES OF THE POSITION

The duties of the position include, but are not limited to, the following: 

• System Reliability & Monitoring: Perform routine health checks, oversee logging/alerting strategies, and proactively review the status of our software suites to ensure rapid incident response and maximum uptime.

• Legacy Maintenance: Assist in the upkeep, patching, and administrative support of existing internal applications, ensuring compatibility with our established  DevOps guidelines.

• Technical Documentation: Create, maintain, update, and organize comprehensive technical documentation and deployment processes.

• Vendor Management: Act as the liaison with software vendors to track SLAs, coordinate support escalations, and prepare and update vendor management documentation. 

• Application Management & Configuration: Administer, configure, and resolve minor bugs for internal platforms including but not limited to GoAnywhere MFT, Freshservice, GitHub, and others.

• Process Optimization: Be part of a team working in Agile/Scrum methodologies and a culture of continuous improvement and documentation, supporting team stakeholders and translating business needs into actionable support tasks. 

• Vulnerability Coordination: Work closely with the Release Manager to review security scans and assist in coordinating the remediation of identified vulnerabilities. 

• Process Execution & Support: Support the software development lifecycle (SDLC) by executing established deployment patterns and assisting with the automation of CI/CD pipelines. 

• Ability to understand, speak, read, and write English and Spanish

• Effectively speaking before groups of customers or employees

• Assume evolving duties and responsibilities of position

• Work all hours required to fulfill job duties and responsibilities (including, weekends, evenings, and holidays as needed)

• Travel as required

• Ability to work a hybrid model

• Provide coverage for other positions as requested

• Ability to carry and lift boxes and objects that may weigh up to 50 pounds.

• Perform additional duties and responsibilities as assigned by management

PRE-HIRE REQUIREMENTS FOR THIS POSITION:

COMPUTER:

Ability to operate within the Microsoft Windows environment; fluency with Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Google Workspace

Database Management: Experience with MSSQL, including the understanding of select queries

EDUCATION:

Minimum: Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or a related quantitative field.

Preferred: Master’s Degree in a technical or management discipline.

CERTIFICATIONS/LICENSES:

Relevant industry certifications are strongly desired 

EXPERIENCE: 

Total Experience: Minimum of 3 years in software support, application administration or systems support.

Support: Minimum 3 years experience in a support role (Application Deployment, Technical Support).

DevSecOps Interest: Familiarity with or a strong eagerness to learn modern DevOps practices, CI/CD pipelines, and cloud-native security.