Business Loan Servicing Coordinator

Overview

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us.  Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

Responsibilities

The purpose of the Business Loan Servicing Coordinator is to provide a high level of member services, process telephone, email and complex file maintenance requests and comply with credit union policies/procedures and regulatory guidelines. This position is responsible for performing and effective quality control review of new business lending loan documentation to ensure accuracy, completeness, and lien perfection, if applicable. This position is responsible for verifying that all loan closing packages contain required documentation, organizes and tracks established processes and loan file contents to ensure completeness and compliance to applicable policies and procedures. A significant degree of creativity, data analysis and problem-solving skills are required to effectively provide solutions to business lending loan servicing area.
 
With no budgetary responsibility, the Business Loan Servicing Coordinator performs a variety of essential and often complex lending support services and demonstrates teamwork. This role has limited supervision of work and completes reviews of loan files, coordinates with the lending team to procure corrected documents as needed to ensure a complete and accurate loan files and provides members with excellent service. This position supports loan servicing operations, verifies all collateral is recorded in a timely manner and subsequently satisfied when loans are paid off, document imaging and works cooperatively with team members to accomplish goals. This position assists team members to provide assistance where needed. This position maintains loan files as well as the business loan portfolio, including line of credit advances, UCC renewals/terminations, mortgage satisfactions, title releases, payoff requests, loan adjustments, etc. In addition, this role sets up and manages tracking items, handles member requests, ensures follow- up for post-closing conditions and settlement. This position will be responsible for monitoring various reports including, but not limited to, Letera, State National and Sageworks Declined, etc…
 
SKILLS
• Decision making requires the ability to choose from options outline in established procedures
• Normal courtesy and tact are expected
• Knowledge of loan documentation policies and procedures and business lending practice and regulations
• Knowledge of Division of Motor Vehicles (DMV) and/or Recorder of Deeds documentation
• Analytical and problem-solving skills
• Detail oriented
• Organizational skills
• Communication and interpersonal skills
• Familiarity with PCs and applicable software
 
COMPETENCIES
• Effective knowledge
• Accountability and self-management
• Teamwork and leadership
• Communication
• Innovation and problem-solving
 
WORKING CONDITIONS/PHYSICAL DEMANDS
• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

Qualifications

1-3 years of related experience

Does this position require a valid Drivers License?

No
Education Level

General and business knowledge equivalent to a high school diploma
About Us

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

 

Join a company that grows with you – personally and professionally

 

Equal Opportunity Employer

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation Overview

We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.

The minimum salary for this position is:

$17.78+/hr

1-3 years of related experience

The purpose of the Business Loan Servicing Coordinator is to provide a high level of member services, process telephone, email and complex file maintenance requests and comply with credit union policies/procedures and regulatory guidelines. This position is responsible for performing and effective quality control review of new business lending loan documentation to ensure accuracy, completeness, and lien perfection, if applicable. This position is responsible for verifying that all loan closing packages contain required documentation, organizes and tracks established processes and loan file contents to ensure completeness and compliance to applicable policies and procedures. A significant degree of creativity, data analysis and problem-solving skills are required to effectively provide solutions to business lending loan servicing area.
 
With no budgetary responsibility, the Business Loan Servicing Coordinator performs a variety of essential and often complex lending support services and demonstrates teamwork. This role has limited supervision of work and completes reviews of loan files, coordinates with the lending team to procure corrected documents as needed to ensure a complete and accurate loan files and provides members with excellent service. This position supports loan servicing operations, verifies all collateral is recorded in a timely manner and subsequently satisfied when loans are paid off, document imaging and works cooperatively with team members to accomplish goals. This position assists team members to provide assistance where needed. This position maintains loan files as well as the business loan portfolio, including line of credit advances, UCC renewals/terminations, mortgage satisfactions, title releases, payoff requests, loan adjustments, etc. In addition, this role sets up and manages tracking items, handles member requests, ensures follow- up for post-closing conditions and settlement. This position will be responsible for monitoring various reports including, but not limited to, Letera, State National and Sageworks Declined, etc…
 
SKILLS
• Decision making requires the ability to choose from options outline in established procedures
• Normal courtesy and tact are expected
• Knowledge of loan documentation policies and procedures and business lending practice and regulations
• Knowledge of Division of Motor Vehicles (DMV) and/or Recorder of Deeds documentation
• Analytical and problem-solving skills
• Detail oriented
• Organizational skills
• Communication and interpersonal skills
• Familiarity with PCs and applicable software
 
COMPETENCIES
• Effective knowledge
• Accountability and self-management
• Teamwork and leadership
• Communication
• Innovation and problem-solving
 
WORKING CONDITIONS/PHYSICAL DEMANDS
• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects