Research Assistant (Call Center Manager)

Perform in-person day-to-day oversight and quality control aspects of survey research unit, including: Recruitment and training of interviewers, scheduling, and assigning staff to project tasks; Perform ongoing assessment of interviewers and support staff, providing feedback and implementing an individualized “Performance Improvement Plan” (PIP) for staff working in the 20-station CATI lab to ensure high levels of productivity and efficiency are maintained; Implement and oversee quality control measures to ensure the accuracy and effectiveness of telephone interviews. Maintain and cultivate a high level of productivity and efficiency among the interviewing team and support staff. Monitor data collection progress and call dispositions, and provide regular updates to project leads and leadership. Work a flexible schedule between the hours of 8:30am-9:30pm, including one to three in-person weekend and evening shifts per month during active data collection, to allow oversight of survey operations Collaborate with others regarding data management, and in the planning and implementation of data quality assurance plans. · Actively seek innovative strategies to increase survey response rates; apply cutting-edge technology and methodology to survey practice; and maintain proficiency in applying new and varied methods and be competent in justifying methods selected. Program and test CATI and online surveys (using software such as WinCATI, Qualtrics, etc.), process and manage survey sample lists, and respond effectively to the continuous changes associated with the implementation and development of survey methodology within the software package. Prepare regular updates to Center Director and Managing Director. Reports to the Managing Director on a day-to-day basis and is responsible to the Center Director. This position is 100% Subsidy Conditioned.