Technical Inside Sales Coordinator - Automation

Job Purpose

The Technical Inside Sales Coordinator is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF).  The Technical Inside Sales Coordinator will provide technical expertise in the sales of specialized products. The Technical Inside Sales Coordinator plays a critical role in maximizing customer value while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.

Key Duties & Responsibilities

The Role’s responsibilities include, but are not limited to:

• Increase unit sales and dollars by implementing, teaching, and enforcing sales best practices.

• Determining appropriate routing of incoming work/accounts.

• Evaluate TISR team performance and skills; provide training and coaching to improve sales performance and productivity.

• Work with field sales professionals (Regional Sales, OSR’s, & BD) to understand and assist with sales activities and customer relationships.

• Meet with key customers to assist in maintaining relationships and/or closing sales opportunities/deals as requested.

• Provide recommendations to the Branch Manager for sales, people, and service objectives, driving continuous improvement and efficiency.

• Review, monitor, and communicate gross margin goals for the sales team.

• Lead employees to anticipate and solve problems and plan for workload changes.

• Motivate and challenge employees, encourage growth and development, promote strengths and address weaknesses.

• Set clear expectations and measure results.  Communicate consistently. Provide timely, candid feedback.

• Identify, perform, or obtain training required for employees to perform job tasks.

• Maintain confidential information pertaining to normal supervisory duties. 

• Comply with and promote awareness and understanding of MRC policies, procedures, and expectations to all employees, including strict enforcement and compliance with DOT and SOX compliance guidelines.

• Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC Global’s database.

• Maximize gross margin sales through careful analysis during the quote process.

• Identify and act on opportunities to increase market share by growing sales.

• Work to understand customers’ business and determine customers’ requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales.

• Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed.

• Work with internal MRC departments to set up and maintain accurate customer files (profiles).

• Establish and maintain customer relationships, communicate with customers and co-workers to provide technical information.

• Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.

• Monitor expected ship dates to ensure timely delivery and expedite as needed.

• Provide prompt responses to internal and external customers, vendors, and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).

• Take reasonable care for the safety and health of yourself and others.

• Report workplace hazards, injuries, or illnesses immediately.

Required Experience

• High School Diploma, GED (General Education Degree), and additional post-secondary training or education.

• Any combination of two or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience.

Skills & Abilities

Any combination of requirements which provide knowledge and abilities necessary to perform essential duties and responsibilities will be considered.

• Demonstrated competence in the use of computers and software applications.

• Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.

• Ability to effectively present information in one-on-one and small group situations.

• Willingness and ability to be on call as needed to provide 24-hour service to customers.

• Willingness and ability to travel within and outside the branch service area, with occasional overnight stays.

• High School Diploma or GED (General Education Degree).

• Ability to learn MRC, federal, health, and safety regulations.

• Typing and basic computer skills.

• Knowledge of or ability to learn MRC warehouse operations and business processes.

• Basic math and good reading skills. 

Additional Qualifications 

• Must have the ability to provide documentation verifying legal work status.

• Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and respond to inquiries.

• Ability to understand and comply with MRC guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines. 

Working Conditions

• For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.

• Reasonable accommodation may be made to enable individuals to perform essential functions.