Manager, Human Resource Business Partner (MNR)

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Job Summary:

This role will serve as the MTA Agency's Manager, HR Business Partner (HRBP), responsible for implementing the MTA People's (HR) integrated solutions, programs, and strategies; as well as supporting and implementing a full range of HR activities across multiple functions for the MTA Agency. The incumbent will have oversight responsibility for the day-to-day Human Resources activities of assigned departments, and is charged with developing strategic relationships with designated departments, providing them with an effective and efficient customer service-oriented team that will handle all their HR-related needs.

Responsibilities:

• HR Business Partner Support & Strategic HR Initiatives
  • Support and implement the MTA People Department’s (HR) integrated solutions, programs, and strategies, delivering a full range of HR services across multiple functions for the agency.
  • Partner with the Senior HRBPs and departmental leadership to support organizational reviews, workforce planning and forecasting, recruitment strategies, succession planning, and resolution of compensation issues.
  • Support the day-to-day HR activities of assigned departments by developing strong strategic relationships and providing efficient, customer-service-oriented HR support to meet departmental needs.
  • Serve as a departmental resource on Metro-North People policies and procedures, ensuring consistent interpretation, application, and implementation across the business area.
• Leave Administration & Compliance
  • Manage day-to-day leave administration programs, including Family Medical Leave Act (FMLA), New York Paid Family Leave (PFL), Short-Term Disability, and Long-Term Disability in accordance with agency policies and federal/state regulations.
  • Prepare documentation and manage communications with employees, managers, Labor Relations, and third-party vendors regarding employee leave and benefits.
  • Conduct audits of employees approved for FMLA and PFL leave to identify trends and ensure compliance with HR policies.
• Compensation, HR Data & Administrative Operations
  • Support salary administration for non-represented positions by partnering with Compensation to prepare salary offers, conduct compensation analyses, and review or revise job descriptions.
  • Initiate and track personnel actions (e.g., PARs, PURs) to ensure timely and accurate processing in HR systems.
  • Conduct research and prepare statistical analyses to support HR policy development and program initiatives.
  • Review HRIS data for accuracy, generate ad hoc reports and queries, and ensure data integrity.
• Employee Relations, Engagement & Workplace Support
  • Assist with employee relations matters, including investigations, performance improvement plans, disciplinary actions, and terminations when necessary.
  • Support employee engagement initiatives by partnering with managers and employees to improve work relationships, increase job satisfaction, build morale, and enhance productivity and retention.
  • Visit field locations to strengthen relationships, understand operational challenges, and provide practical HR solutions.
  • Assist with reasonable accommodation requests by coordinating with employees, managers, and relevant stakeholders to ensure timely and effective solutions.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work meets contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

Required Knowledge/Skills/Abilities:

• Demonstrated supervisory and/or leadership abilities.
• Must have the ability to handle confidential matters and information, strong judgement acumen. 
• Must have practical working knowledge of at least two of the following human resource disciplines: recruitment, compensation, performance management, employee relations, HRIS, or benefits.
• Must have experience administering human resources programs with the ability to effectively manage multiple responsibilities simultaneously within limited specific time frames. 
• Must possess proven, effective leadership, management, problem-solving, planning, organizing, decision making skills, with creative abilities, to identify and resolve related issues and find solutions, as well as establish preventative measures for future occurrences. 
• Strong working knowledge of corporate organizational structures and their functions, with a broad perspective of resource-staffing needs and employee development.
• Working knowledge of labor agreements and related human resources laws.
• Knowledge of relevant state and federal laws and regulations affecting related HR activities.
• Effective communication (oral and written), human relations, presentation, conflict/management, coordination, and negotiating skills.
• Experience developing, implementing, and administering policies and procedures.
• Proven ability to build effective partnerships with department heads and managers.
• Proven ability to take initiative and be proactive, with the ability to identify and anticipate department needs and recommend solutions. 
• Proven ability to interact with managers and employees at all levels in the organization, and to work as part of a team.
• Advanced working knowledge of Microsoft Office applications (i.e., Excel, Word, Visio, PowerPoint, or Power BI); TEAMS, Zoom, or similar virtual platforms; and HR Systems - PeopleSoft, Oracle, or similar HRIS software applications.
• Have the ability to generate spreadsheets and analyze data.

Required Education and Experience:

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Human Resources, Business Administration, Organizational Development, or related field, or equivalent experience.
• Minimum 6 years of recent, related, progressively responsible human resources experience.

The Following is/are preferred:

• Master’s degree in Arts/Sciences (MA/MS) in Human Resources or related field.
• Professional in Human Resources (PHR) Certification
• Senior Professional in Human Resources (SPHR) Certification

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.