Job Description
JOB TITLE: Repair Coordinator
ROLE REPORTS TO: Senior Manager Customer Excellence
JOB LOCATION: Mississauga, ON (Onsite)
ABOUT US
CONMED Corporation is a progressive, global medical device company, operating in 20 countries. Through thoughtful leadership, innovation, and teamwork, we are changing the future of healthcare. Our 3,500 employees worldwide make meaningful contributions, positively impact the business, and advance in their careers as our company and product portfolio grows.
We are a leader in Orthopedics, General Surgery, Gynecology, Gastroenterology, Pulmonology, and Anesthesiology and our employees enjoy challenging and diverse job opportunities across these varied specializations. CONMED is headquartered in the United States. We operate throughout Canada, with an office in Mississauga, Ontario, as well as 18 additional countries globally. Our international presence includes more than 20 locations throughout Europe, Australia, Latin America, Asia, North America, and the Middle East.
JOB DESCRIPTION
The Repair Coordinator will have direct contact with both external and internal customers along with our Canadian Sales Teams. The successful candidate must be articulate, energetic, have a positive attitude and be very well organized. You should enjoy the challenge of a fast-paced environment where no two days are ever the same and relish the opportunity of working with a very engaged tenured team.
KEY RESPONSIBILITIES
- Creating service requests for incoming repairs.
- Address and resolve customer inquiries or complaints regarding repairs received by email or phone.
- Opening loaner requests and processing.
- Processing approved repair/exchange quotes, invoicing parts and complete scope billings.
- Communicate quotes to customers and share copies with the sales team.
- Following up on outstanding quotes and loaners with sales reps and customers.
- Processing approved repair, and exchange quotes.
- Liaise with internal departments (e.g., customer service, evaluation, consignment, warehouse) to ensure smooth operations.
- Receiving parts/repaired units from Largo.
- Receiving incoming customer repairs and returning loaner equipment.
- Perform Cycle count of the loaners inventory pool.
- Shipping US Repairs and Complaint units and liaise with the US on outstanding Repairs.
- Perform other duties as assigned.
REQUIREMENTS
- University or college degree, or equivalent work experience.
- 2-3 years working in a customer service role.
- Strong organizational skills with the ability to prioritize tasks effectively in a dynamic setting.
- A strong sense of urgency, commitment, and excellent relationship-building skills.
- Effective follow-up abilities and self-motivation to deliver results.
- Oracle system knowledge is a plus but must be well versed in Office applications (especially Excel)
WHY CHOOSE CONMED?
Not only is CONMED Canada recognized as a Great Place to Work® but it also offers a wide array of perks and benefits to fit your unique needs!
- Competitive Compensation
- Employer funded Health and Dental Benefits and Extended Healthcare Services
- Employer Funded Pension Program
- Mentoring and Career Development Programs and Opportunities
- Health Care Spending Account
- Lifestyle Spending Account
- 3 Weeks’ Paid Vacation to Start
- 5 Paid Wellness Days
- “Dress For Your Day” Dress Code Attire
- Flexibility/Hybrid Work Model
- Social Activities
- Employee Recognition Program and Events
- Education Reimbursement
- An Inclusive and Engaged Work Environment
CONMED is a strong advocate of workforce diversity. All qualified applicants will receive consideration for employment