Job Description
Job Summary:
Responsible for opening mail, preparing revenue batches, folding letters, running mail through postage machine answering support emails
Duties and Responsibilities:
- Provide support for taxpayers, correspondence through email support.
- Ability to complete tasks by deadline and with little supervision.
- Additional responsibilities are assigned as deemed necessary on a weekly/daily basis.
Education and Experience:
- Minimum 1 year in an office environment.
- Minimum 1 year customer service experience.
- Proficient in MS Word, Excel, and Outlook.
Knowledge, Skills, and Abilities:
- Strong interpersonal skills and ability to speak effectively with customers and employees.
- Ability to proofread correspondence, detect and correct errors.
- Ability to prepare routine correspondence and replies for signature with minimal guidance.
- Ability to perform basic math computations using online, desk top calculator, or creating calculations in spreadsheets.
- Ability to satisfactorily resolve routine situations based on supervisor’s guidance or written or verbal instructions.
Work Environment:
The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer
Physical Demands:
- Must be able to remain in a stationary position for most of the day
- Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
- This position needs to occasionally move about inside the office
- The person in this position frequently communicates via telephone
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.