Job Description
Senior Implementation Manager
Client Operations • India (Gurugram / Bangalore / Pune) • Full-Time
About Neolytix
Neolytix partners with 270+ US healthcare provider organizations to deliver Revenue Cycle Management, credentialing, provider enrollment, medical coding, patient access, and practice growth services. From our offices in Chicago, Gurugram, and Manila, our 220+ team members help practices and health systems run smarter operations so they can focus on patient care. We are building proprietary technology platforms that combine AI-driven automation with deep healthcare domain expertise to transform how provider organizations manage their administrative operations.
The Role
We’re looking for a Senior Implementation Manager to own the end-to-end onboarding of healthcare provider clients onto Neolytix services and technology platforms. You’ll manage complex, multi-service transitions for mid-market and enterprise healthcare organizations — coordinating across RCM, credentialing, enrollment, and patient access teams to deliver seamless go-lives with zero revenue disruption.
This is a client-facing role with real ownership. You’ll be the single point of accountability for onboarding projects, running kickoff calls with US-based practice managers and administrators, building project plans, managing data migrations, and ensuring every engagement transitions smoothly to our operations teams. You’ll also mentor a junior Customer Success team member, helping them develop the domain judgment and project management rigor needed to handle increasingly complex engagements.
What You’ll Do
Lead end-to-end client onboarding for mid-market and enterprise healthcare organizations, from signed contract through operational go-live and handoff
Build and manage multi-workstream project plans covering RCM setup, credentialing/enrollment migrations, EHR/PM system integrations, and SLA establishment
Serve as the primary point of contact for US-based clients during onboarding — running weekly syncs, managing expectations, resolving escalations, and navigating complex stakeholder dynamics
Manage data migration from incumbent vendors and legacy systems into Neolytix workflows and technology platforms, including data validation, cleansing, and reconciliation
Coordinate with internal delivery teams across India, Philippines, and the US to ensure workstreams are synchronized and dependencies are tracked
Design and implement onboarding playbooks for new service lines and platform implementations, including documentation, templates, and quality checkpoints
Mentor a junior Customer Success team member on project management discipline, healthcare domain knowledge, and client communication standards
Conduct post-onboarding retrospectives to capture lessons learned and continuously improve the implementation methodology
What We’re Looking For
Required
5–8 years of experience in US healthcare operations, with depth in at least two of: RCM/medical billing, credentialing, provider enrollment, or patient access
2+ years in a client-facing implementation, transition, or onboarding role — you’ve run kickoff calls, managed go-lives, and navigated difficult client conversations
Background in healthcare BPO (Omega, Access, GeBBS, EXL, Cognizant Healthcare, or similar) or healthcare technology companies (credentialing platforms, RCM software, provider data management)
Strong project management skills — you can build a 6–16 week implementation plan with parallel workstreams, risk registers, and milestone tracking
Excellent English communication, both written and verbal — comfortable on video calls with US practice managers and administrators
Understanding of payer enrollment workflows, CAQH attestation, credentialing timelines, and how these impact revenue cycle operations
Preferred
Experience with credentialing or provider data management platforms (implementation, configuration, data migration, user training)
Familiarity with PM/EHR systems: AdvancedMD, Athena, eClinicalWorks, NextGen, Kareo/Tebra, Epic
PMP, Six Sigma Green Belt, or PRINCE2 certification
Experience with project management platforms: Rocketlane, Monday.com, Asana, Jira, or similar
Data migration experience — extracting, validating, transforming, and loading provider/claims data between systems
Multi-service-line onboarding experience — managing simultaneous transitions across billing, credentialing, and enrollment
Why Neolytix
Ownership from day one — you’ll manage real client relationships, not sit behind a ticket queue
Domain depth across the full healthcare operations spectrum — RCM, credentialing, enrollment, coding, patient access, payer analytics, and practice growth
Proprietary technology platforms in active development — you’ll help shape how our products are implemented, not just follow someone else’s playbook
Small enough that your impact is visible, growing fast enough that career paths are real
Direct access to company leadership — your ideas get heard, not filtered through three layers of management
Details
Location
India — Gurugram (preferred), Bangalore, or Pune
Employment Type
Full-time
Work Hours | Overlap with US Eastern Time required (typically IST evening shift for client calls) |
Reports To | Senior Leadership (President & COO) |
To Apply
Send your resume and a brief note on your most complex healthcare client onboarding to: [email protected]