Field Service Engineer

Challenges we trust you with

 

 

• Responsible for installing, maintaining, and repairing IBA systems at customers’ locations.
• Train the customers to use equipment properly and safely.
• Generate accurate reports with the appropriate level of detail.
• Propose system improvements and work with IBA’s global Research & Development team (R&D) to implement changes.
• In practice, this position is home-based and will spend at least 50% of the time at IBA’s customer sites, performing the following functions:
  • IBA system installation/commissioning (requires a continuous presence on site for 4 weeks).
  • Maintenance of IBA equipment (typically 1 week, Monday-Friday travel and 3 days onsite).
  • Troubleshooting/Emergency (typically requires departure within 24 hours and may last between 1 to 2 weeks).
• When working from home, your task will consist in three main activities:
  • Hotline support: During work hours, you will periodically be responsible for remotely addressing and resolving severe issues reported by the customer, serving as their first line of support. When ‘on duty,’ you must be reachable during working hours on weekdays and weekends.
  • Preparing for upcoming assignments, completing mission reports, and providing briefings and updates to other cross-functional teams, as needed.
  • Updating and improving our knowledge database and procedures, as needed.

 

Typical work hours are Monday through Friday during the day. However, additional work on weekends may be required during some assignments, and Hotline responsibilities necessitate weekend availability. At IBA, we have a “follow the sun” approach to supporting the Hotline, so unless you otherwise request it, work hours for this role will take place during regular work daylight time