Manager, Franchise Performance, TH, Canada East
Job Description
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Job Summary:
This Manager, Franchise Performance (MFP) is responsible for working closely with franchisee operations to develop strategies and processes that support the delivery of operational excellence. This role will support the optimization of franchise business performance that drives long-term growth and franchise business value. The position supports operations with relevant tools and strategies to elevate sales, profitability, and standards. This position is also responsible for ensuring franchisees operate within Tim Hortons standards and stay aligned with the company objectives.
Responsibilities:
Analyze franchisee P&L and performance against operational standards.
Conduct business performance reviews to identify areas of opportunity in the Restaurant. Use problem-solving methodologies and business judgment to develop strategies to support business growth.
Influence and persuade franchise businesses to maintain brand standards and quality.
Collaborate with other members of the Operations team and cross functional support to develop strategies and processes that drive operational excellence.
Consult, advise, and provide support to franchisees regarding daily business issues.
Partner with Restaurant Owners to ensure and improve Restaurant profitability.
Engage in immediate problem resolution and/or short-term action plans to correct critical issues.
Qualification and Skills:
Bachelor's degree in business or related field and/or equivalent experience required.
3 to 5 years previous experience in QSR, Retail, Food & Beverage, or a similar industry.
Knowledge of franchise operations.
Skilled in problem solving methodologies.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Ability to present financial information both orally and in a formal capacity (PowerPoint).
Previous training experience an asset.
Ability to travel 50-70% weekly, as required, within the designated region
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.