Patient Dining Rep I (4853)

Direct responsibility to build rapport with, and establish relationships with patients, patient family member(s), and Clinical staff on nursing units. Must demonstrate genuine compassion toward patients and patient family member(s) while performing essential functions below.

Essential Function

Meets with all patients on assigned nursing unit(s) to present and discuss the printed menu. Introduces & explains QR code technology to view menu on-line.

• Explains the patient meal order and delivery process to both patient and any family members present.
• Spotlights the daily Chef’s Special for each meal, as well as the “Always Available” options.
• Points out the printed descriptions of the most common modified diets (Renal, Cardiac, Full liquid, Clear Liquid, etc.) and provides clarification if needed.
• Discusses any food preferences and/or food allergies with patients and documents in the MyDining software suite.
• Refers any nutrition related concerns to the unit’s Clinical Dietitian and non-nutrition related issues to nursing.
• Maintains a clear understanding of the menu options and their key ingredients, and effectively communicates this information to patients, patient family member(s), and Clinical staff.
• Communicates any patient issues to manager/supervisor and to incoming peers.
• Continuously drives for improvement in overall patient satisfaction.

Prepares, delivers, and recovers all patient meal trays for assigned nursing unit(s).

• Assembles patient trays to the exact requirements of each meal ticket.
• Loads & delivers tray carts to nursing unit(s) utilizing the Cart Loading & Cart Departure functions in the MyDelivery software.
• Distributes individual trays to patients following utilizing the Tray Delivery function in the MyDelivery software, while following established procedures and scripting.
• Recovers soiled patient trays utilizing the Tray Recovery function in the MyDelivery software.

Follows established ROC dress code (Policy No: 5.11 – Professional Appearance) and wears the approved uniform for the Patient Dining Representative program.

Works effectively as a team member within department and with customer to provide quality service through communication, cooperation, and collaboration.

• Interacts and collaborates with patient/family/hospital staff in a customer responsive and courteous manner, in compliance with iRESPECT and Retail Care standards and promoting patient/customer satisfaction.
• Assists personnel when needed by performing tasks to keep department operating at peak efficiency levels.