NSW - ParramattaSupporting Servicestream's Optus Rollout in looking after performance management, monitoring, analysing, and optimizing the performance of client’s 4G and 5G radio access networks, ensuring superior customer experience, network reliability

Location: Parramatta or Chatswood, NSW, Australia
Reporting to: Program Manager RIC

ServiceStream is seeking an experienced RF Performance Engineer to support the delivery of large-scale mobile network upgrade and rollout programs. This role plays a critical part in end-to-end RF performance assurance, post-integration optimisation, and ensuring network quality meets SLA and customer acceptance standards.

You will work across multi-vendor RAN environments, collaborating closely with internal delivery teams, optimisation engineers, vendors, and the client to achieve RFI–RFS milestones, performance targets, and regulatory compliance.

Key Responsibilities

• Own RF performance assurance activities across the project lifecycle, from logbook creation and PTW through to post-integration KPI monitoring and final site acceptance
• Coordinate and schedule RF performance and optimisation activities in line with project delivery forecasts
• Monitor and optimise RAN KPIs to ensure network performance, quality, and customer SLAs are consistently met
• Oversee post-upgrade performance, ensuring RFI–RFS gaps are maintained within forecast targets
• Supervise and mentor RF optimisation engineers, providing technical guidance on diagnostics, root cause analysis, and resolution
• Review and implement Methods of Procedure (MOPs) and new network features in line with customer (Optus) strategy and baselines
• Prepare scripts, plans, and optimisation tools to support feature rollout and complex configuration changes
• Ensure EME and ACMA compliance prior to declaring sites in service
• Manage HOP submissions and ensure all technical and regulatory requirements are satisfied
• Produce performance reports, dashboards, and presentations for customers and internal stakeholders
• Act as a key technical interface with the client, vendors, and internal teams on RF performance matters

Skills & Experience

• 2+ years’ experience in RF performance assurance, optimisation, or RF planning
• Hands-on experience with Huawei, Ericsson, and Nokia RAN environments
• Strong understanding of multi-vendor OSS platforms
• Proven capability in analysing large performance datasets and driving optimisation outcomes
• In-depth knowledge of RAN KPIs, troubleshooting workflows, and optimisation levers
• Experience working within mobile network upgrade or rollout projects
• Knowledge of EME and ACMA regulatory compliance requirements
• Proficiency in report automation and tool development using Excel VBA, Python, SQL, or similar
• Strong communication and stakeholder management skills, with experience engaging directly with customers
• High attention to safety, quality, and delivery discipline

Why Join ServiceStream?

• Work on major tier-one carrier network programs
• Exposure to leading-edge RAN technologies and features
• Collaborative, safety-first culture aligned to Incident & Injury Free principles
• Opportunity to influence RF performance outcomes at scale
• Career development within a growing telecommunications delivery business

Engineering

How to Apply