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This role combines product expertise, customer engagement, and data-driven insights to proactively guide customers through their product journey—from onboarding to expansion.
You will act as the "voice of the product" to the customer and the "voice of the customer" back to the Product Management & Engineering teams, driving feature adoption and shaping the product roadmap
based on real-world usage data and feedback.
This role combines product expertise, customer engagement, and data-driven insights to proactively guide customers through their product journey—from onboarding to expansion.
You will act as the "voice of the product" to the customer and the "voice of the customer" back to the Product Management & Engineering teams, driving feature adoption and shaping the product roadmap
based on real-world usage data and feedback.
Job Description
The Impact of a Product Success Director at Coupa:
The Product Success Director is responsible for ensuring customers realize measurable business value from our products. Acting as the bridge between customers, Product, and Go-To-Market teams, you drive product adoption, value realization, and long-term customer success.
This role combines product expertise, customer engagement, and data-driven insights to proactively guide customers through their product journey—from onboarding to expansion.
You will act as the "voice of the product" to the customer and the "voice of the customer" back to the Product Management & Engineering teams, driving feature adoption and shaping the product roadmap
based on real-world usage data and feedback.
The Impact of a Product Success Director at Coupa:
The Product Success Director is responsible for ensuring customers realize measurable business value from our products. Acting as the bridge between customers, Product, and Go-To-Market teams, you drive product adoption, value realization, and long-term customer success.
This role combines product expertise, customer engagement, and data-driven insights to proactively guide customers through their product journey—from onboarding to expansion.
You will act as the "voice of the product" to the customer and the "voice of the customer" back to the Product Management & Engineering teams, driving feature adoption and shaping the product roadmap
based on real-world usage data and feedback.
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