Pensions Officer

Role Overview Provision of Pensions administration for NHS organisations in liaison with NHS Pension Scheme rules and regulations. Ensuring Pension records are updated, and correspondence is provided to clients and scheme members within the set service level agreement. To assist The Pensions Team Leader in the provision of an effective service, processing all pension information accurately and on time. This could include retirement, transfer, refund and additional pension applications. Ensuring all Statutory, Organisational and Client requirements is met in accordance with the NHS Pension Scheme Regulations. Assist in providing an information service to individual employees and Management to assist in their decision making to ensure correct benefits and costings are achieved for the individuals concerned. Delivering customer service and the required results to support Key Performance Indicators by maintaining and standardising the following responsibilities. Dealing with confidential personal information. Key Responsibilities Provide information and relevant documentation to NHS Pensions utilising Pensions Online where appropriate. Calculating periods of pensionable pay accurately by interpreting the information held on the payroll system. Provide information and relevant documentation when requested by all clients Responsible for dealing effectively with enquiries from clients both internal and external, by telephone or email, at all times conveying a professional and efficient attitude following customer service standards. Achieving standards set within the Service Level Agreements and Key Performance Indicators for all clients Health and Safety around own environment Supporting NHS Shared Business Services, Line Manager and the Pension Team as necessary Respond to general enquiries from NHS Pensions relating to clients Ad hoc tasks deemed appropriate to level such as Data Cleansing, Data processing and Issuing application forms to employees This job description is not exhaustive but is intended as a guide to the principal duties and responsibilities of the post. Post holders may be asked to undertake other duties and responsibilities commensurate with the grade of the post. It will be subject to periodic review within the scope and general level of responsibility attached to the post.