Agent, Reservations

The Reservations Agent is responsible for efficiently handling all reservation inquiries while providing professional, enthusiastic, and customer-focused service. This role involves maximizing revenue through effective selling techniques, ensuring accurate booking processes, and maintaining up-to-date knowledge of rates, packages, and inventory. The agent also manages all pre-arrival guest communication via email and phone, coordinating transfers, restaurant reservations, tours, yacht charters, and other experiences directly with suppliers, while creating personalized itineraries and sharing them with the Front Office. Through collaboration with other departments and adherence to company standards, the Reservations Agent ensures a seamless and exceptional guest experience from inquiry to arrival.