Technical Support Specialist

Role Overview

As a Film Technical Support Specialist, you will be responsible of a variety of duties:
• Work will primarily focus on Motion Picture film products, but activities may span into other film product lines as required to benefit AMC Industrial Films & Chemicals Division improvement
• Involvement in Film Control Strip Manufacturing product exposing & release
• Product investigation & reporting
• Photochemical mixing and film processing
• Performing physical property testing 
• Technical support for the Industrial Films & Chemical Division as needed
• Interacting with field Sales & Engineering Representatives and Manufacturing Engineers, Technicians, Production Supervisors and Shop Floor Operations
• This position will also provide technical problem solving & resolution to customers by employing product knowledge, troubleshooting & examination skills.

Specific Job Functions:
• Design, perform, examine, analyze, and report various product and process testing as required for product / process improvement programs
• At times, will be required to mix photographic processing chemicals, test them, and use them for processing film samples
• Investigate and answer formal customer trade reactions and set up film samples for specific testing or analysis
• Will have Quality Technical responsibilities for one or more control film / control strip products which involves exposure set-up, data analysis and releasing of batches.
• Have involvement in Quality Guard meetings with manufacturing operations.
• Communicate with world-wide Sale & Engineering representatives.

Desired Skills & Experience:
• A.S. in a technical field or a minimum of 3 years or work experience in a relevant position
• Knowledge of film manufacturing, film use, testing & examination, and how film works 
• Knowledge of the Motion Picture film system and film / equipment used in motion imaging production & workflows, including film to digital interface
• Knowledge of photographic processes
• Knowledge of quality systems, previous quality technical experience
• Strong oral and written skills
• Must be able to work comfortably in darkrooms for limited periods alone and without cell phone or outside contact.
• Must be able to develop logical test plans for improvement activities, interpret test data and develop & publish understandable reports
• Knowledge of Outlook, Excel, Teams and other Office Software
• Proven ability to work
• Team player with excellent customer focus 
• Must be able to multi-task
• QIF / Greenbelt experience a plus

Candidates must possess strong interpersonal skills and be able to interact within cross-functional teams during process improvements, product investigations, product development and Gate meetings.

Work hours for this position are: 8 hours M-F with start time between 6:30 am and 8:00 am

Experience Level: 3 years or greater
Minimum Education Level: Associates Degree or equivalent work experience