Back to jobsRelevant qualifications or accreditations in ServiceNow
In depth knowledge of the ServiceNow platform in ITSM and one other area
ITIL accreditation to at least ‘Foundation’ level and are well versed in ITIL disciplines.
7+ years of experience in similar roles
Members of and active contributors to ServiceNow internal communities
Mentor other Process Consultants
Regular advisors to the Solution Consulting team
Can engage with customers at all levels of seniority and communicate the business benefits that a ServiceNow solution can provide.
Can work with all customers and to manage their expectations.
Keep up to date with ServiceNow technology, using relevant industry sources, and use this information in customer conversations.
Demonstrate good verbal and written communication skills.
Use active listening skills and probing techniques to understand the priorities and concerns of others and are self-motivating and capable of working alone or as part of a team.
