Applications Support Analyst

Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like MILWAUKEE, RYOBI, AEG, VAX and many others are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation. Through an ongoing company-wide commitment to cordless technology, innovation and strong customer partnerships, TTI consistently delivers exciting new products that enhance customer satisfaction and productivity. We are committed to ensuring our people have a great experience at TTI, so in addition to an exciting and challenging role we also provide: Lifestyle : Hybrid working model to support flexibility. Personal Development : Access to LinkedIn Learning and professional development programs. Health Wellbeing : Paid Parental Leave and Employee Assistance Program. Discounts Perks : Generous discounts on company products, laptop provided, novated leasing options. Socia l: Recognition programs and social events to celebrate our team’s achievements About The Role TTI is currently seeking an Applications Support Analyst to join our team. This is a permanent full-time role offering a hybrid work model. Working within the Enterprise Applications team, your key focus will be to support various applications such as Service Now, Appian and Esker delivering best practice system solutions that match TTI business requirements and values. Reporting directly to the Applications Support Manager, your day to day duties will include: D ay to Day Support of various TTI applications such as Service Now, Appian, Esker. Responsible for monitoring, prioritising and responding to open tickets submitted through an incident management system. Troubleshoot and escalate alerts that cannot be resolved to the appropriate section. Prioritise and handle service requests and incidents. Work closely with the business to derive business requirements and accurately articulate the requirements to enable internal and external parties to deliver the outcome. Be responsible for the business process design. Work with SMEs to clarify business requirements and processes. Assist/control system testing requirements during the implementation of system changes, support upgrades or other system changes. Update any agreed changes in the Process Overview document. Assist in the development of instructions and informational/training documentation at a level appropriate for the intended audience. Provide Training to relevant Business Stakeholders. About YOU Ideally, you will have hands-on experience working in an applications production support/application development environment. Possess a detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality of these systems to troubleshoot and resolve application issues. In addition, we are seeking the following: A Bachelor’s degree in IT/Computing or in a related technical or business area. Experience supporting IT applications within a corporate environment. Experience in working with ServiceNow, Esker, Appian will be an advantage but not essential. Production Support, implementation and system management experience. Strong verbal and written communication skills – ability to communicate with all levels of the organisation. Strong Presentation and training skills. Proficiency in MS Office suite. Organisation and people skills with the ability to set priorities, problem solve, multitask, and work in a dynamic, rapidly changing environment. The role requires a willingness to engage in and learn new skills or processes, whether functional, technical or business. If you fit the above attributes and are excited at the prospect of joining a successful global organisation, then APPLY NOW