About The Role

Reporting directly to the Shortage Control Manager, the Supervisor will be responsible for overseeing the day-to-day tasks and managing the team. This role requires strong attention to detail, comfort with ambiguity, and a hands-on approach to managing processes and people. The Supervisor will help ensure accurate data entry standards are upheld, support exception-based workflows, and monitor for potential shrink risks. They’ll work cross-functionally to implement controls and improve operational processes with a strong analytical approach, identifying shrink trends. The Supervisor will work closely with all cross-functional departments, including Consignor Relations, ensuring all SLA metrics are met

What you get to do everyday

• Assist with the execution of the shortage write-off process to balance inventory levels

• Responsible for managing the day-to-day production activities/investigations and deadlines while ensuring low shrink for monthly budgets

• Overseeing client relation investigations while problem-solving and finding quick, cost-effective resolutions for clients and multiple teams

• Compiling reports for shrink trends while managing client relations/production teams to help guide performance and department goals

• Coordinating and allocating tasks and resources to ensure general operations run smoothly across multiple departments

• Ensure all Shortage Control outreach is responded to within 24 hours.

• Review all new entries and assign to respective departments

• Update all Shortage Control Notes regarding final disposition

What you bring to the role

Minimum Requirements:

• 5+ years working directly in shortage control, inventory control, shrink management, asset prevention, or related and relevant experience required

• 2+ years of direct people management experience required

• Exceptional analytical skills

• Ability to work well with all levels of management within the company

• Strong management skills capable of leading and motivating

• Ability to work independently with limited direction and communicate effectively

• Ability to develop and coach your team to elevate the skills and expertise of the team

• Well-organized and can adapt to shifting priorities

• Clear and concise, both verbally and in writing

• Agile, dynamic, problem-solving mindset

• Extreme attention to detail

• Ability to travel to the office (when applicable)

Preferred Requirements:

• Exceptional analytical skills

• Extreme attention to detail

Compensation, Benefits, + Perks

The expected salary range for this role is $-$. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.