Admissions Navigator

SUMMARY The Admissions Navigator’s primary responsibility is to participate in the planning, coordination and implementation of admissions activities designed to convert applicants to enrolled students. This role will provide direct and proactive outreach to students to provide a personalized experience, including developing a financial plan, placement options, basic orientation to the college and overall, connecting students with resources, such as referral to Counselor, preparing them for registration and perform the necessary data tracking to ensure the success of enrollment management initiatives. ESSENTIAL FUNCTIONS Provides proactive outreach to students regarding various aspects of the enrollment and onboarding process, including, but not limited to, academic program information, placement information, financial planning, and career/transfer resources. Conducts individual and/or group navigation sessions to assess students' needs to convert admitted student to enrolled students. Tracks student interactions and enrollment steps using the College’s customer relationship management (CRM) system. Provides prompt responses to students on chat, phone, two-way texting platforms, email, etc., to support onboarding and conversion of prospective students. Conducts workshops, seminars, and presentations for admitted students and parents to educate them about the Tri-C admissions process. Collaborates with the College’s recruitment team and supports new and returning student events. Collaborates with the various enrollment management areas to ensure seamless submission of paperwork/form processing for applied students. Collaborates with Enrollment Management to ensure that all new student communications and websites are accurate and up to date. Collaborates with campus teams to host applicant enrollment events, including but not limited to college-wide Enrollment Express events. Collaborates with college wide recruitment team to provide support during recruitment events such as campus visits/tours and open house events. Provides reports and data that give an accurate portrait of caseload progress for each term, part of the term, each semester and annually. Participates in college-wide committees related to the college's mission and its division. Makes recommendations to enrollment management regarding recruitment, admission information and other special situations to enhance the student admissions experience. Maintains current knowledge of college programs, college policy, financial planning, and transfer and career resources. Performs other duties as assigned.