Sr. Helpdesk Specialist

Job Summary

We are looking for a Senior Helpdesk Specialist to provide onsite IT support for our Buena Park office and assist with U.S. Helpdesk operations. This role focuses on end-user support, office IT maintenance, and cloud desktop / VM project support. The ideal candidate is hands-on, customer-focused, and comfortable working onsite with minimal supervision.

Key Responsibilities

• Provide onsite and remote support for Windows desktops, laptops, and peripherals
• Support printers, scanners, and office IT equipment
• Provide daily support for corporate email systems (Microsoft 365 / Exchange Online)
• Assist with cloud desktop / virtual machine (VM) projects, including user support and troubleshooting
• Perform user onboarding/offboarding and basic account support
• Serve as primary IT support for the Buena Park office and all US users
• Document issues and solutions, and escalate when needed

• 3+ years of experience in IT Helpdesk / Desktop Support
• Strong experience with Windows OS and end-user support
• Experience supporting printers, scanners, and office devices
• Experience with Microsoft 365 / Outlook / Exchange Online
• Basic understanding of cloud desktops, VMs, or VDI environments
• Strong communication and customer service skills
• Ability to work onsite and independently

Preferred Qualifications

• Experience with Azure Virtual Desktop, VMware, or Citrix
• Basic networking knowledge (LAN / Wi-Fi)
• Experience supporting IT projects or office rollouts

Work Arrangement

• Onsite role – Buena Park, CA
• Occasional after-hours or weekend support may be required

BENEFITS

• Medical insurance 
• Dental insurance 
• Vision insurance 
• Paid Time Off

#ZR